Manager, Marketing In House

Travel + Leisure Co. is a vacation ownership and travel membership company focused on creating exceptional travel experiences. The Manager, Marketing In House leads team member onboarding and training, supports marketing and sales initiatives, manages guest engagement and owner-update bookings, and maintains departmental performance and culture.

Responsibilities:

• Responsible for interviewing, onboarding & training new team members
• Conducts ongoing trainings
• Partner with department leaders to coach and support new hires
• Conduct weekly training for reps that are underperforming
• Welcome guests warmly to the resort and provide them with a brief overview of the resort, resort activities and services, and things to do in the area
• Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert)
• Responsible for booking guests to attend an owner update both by phone and face to face
• Responsible for maintaining an excellent culture and environment
• Maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budget
• Maintain department standards of production and work as a team player
• Prepare additional reports deemed necessary by management
• Ensure any pertinent information related to Marketing is properly and timely disseminated
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies)

Requirements:

• High School diploma required
• Successful Wyndham Destinations marketing experience required
• Excellent communication skills both written and verbal
• Must be highly motivated with a positive attitude and good work ethic
• Problem solving ability
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to lead by example
• Must have Timeshare/ Vacation Ownership Experience
• College degree in related field preferred