Customer Service Representatives

Pacific Unlimited, Inc. is a family-owned holding company with multiple operating divisions. The Customer Service Representative will manage customer service reporting, order processing, delivery documentation, supply shortages, and order data accuracy in an on-site role.

Responsibilities:

• Prepare customer service summary reports in daily basis
• Process order releasing, picking routes tickets, delivery notes, and daily invoices
• Manage real-time supply shortages by locally sourcing FF&V (Fresh Fruits and Vegetables)
• Provide fill rate information regarding customer orders, and where applicable, offering substitutes for possible NIS (not in stock) items
• Review incoming records to ensure all required signatures, dates, and mandatory fields are complete and accurate
• Input incoming customer, vendor, or client orders into internal systems with no errors in pricing, quantities, or item numbers
• Ensure all delivery documents are processed and verified that all information is correct with no errors for next-day deliveries

Requirements:

• • Ability to work in an international, dynamic and multicultural environment
• • Working knowledge of HACCP
• • Can adapt to rapid changes in a positive manner and work to tight deadlines
• • Good oral and written communication skills in English are essential
• • Experienced PC User, familiar with MS Office, email and Internet
• • Proficiency with digital and physical classification systems, and data entry expertise
• • Strong attention to detail