INBOUND CUSTOMER SERVICE REPRESENTATIVE - TEXAS

Arrowhead Promotion and Fulfillment Co. is seeking dedicated Inbound Customer Service Representatives to join its Southern Region team in Texas. The role involves assisting customers with orders, registrations, rebates, product information, and general service inquiries by phone and online while maintaining accuracy, professionalism, and confidentiality.

Responsibilities:

• Assisting customers with web/phone orders, program registration, and order/rebate inquiries
• Providing product information
• Addressing general customer service inquiries in a friendly and professional manner

Requirements:

• • Excellent communication and problem-solving abilities
• • Detail-oriented and highly accurate in your work
• • Ability to multitask and support other departments as needed
• • Pleasant voice, good grammar, and strong writing skills
• • Typing speed of 25-30 WPM
• • Capability to handle 40-60 calls per day with efficiency
• • Ability to be available for taking calls for 80% of your day
• • Proficiency in basic computer knowledge and skills
• • Tactful handling and de-escalation of stressful situations
• • Adaptability in a dynamic environment
• • Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII)
• • Consistent attendance record
• • Applicants must be authorized to work for any employer in the U.S. without sponsorship
• • 10:30 am - 7:00 pm CST, Monday – Thursday, 9:00am - 5:00pm CST Saturdays
• • Training schedule for the first two weeks will be 8:00am - 4:30pm CST, Monday - Friday. Once training is complete the employee will begin their permanent schedule
• Remote work is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload
• • Location: Texas
• • High school diploma or general education degree (GED)
• • Previous related experience and/or training, or an equivalent combination
• • Fluency in French or Spanish is a plus