Senior Product Designer - Global Commercial Services Technology

American Express is seeking a Senior Product Designer to support its Global Commercial Services Technology organization. The role creates user-centered product experiences and interfaces, develops design artifacts and specifications, analyzes research and data, and collaborates with cross-functional teams to improve customer journeys and product usability.

Responsibilities:

• Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing. Produces high-fidelity designs for implementation by development teams. Analyze user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers
• Identifies the right artifacts to create based on project needs and timeline and delivers high-quality artifacts such as wireframes, prototypes, and high-fidelity specifications
• Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data
• Presents design decisions to peers, partners and design leadership
• Actively improves design process and workflow for themselves and team. Contributes to design systems and UX patterns
• Collaborates closely with product managers, engineers, design leads and other cross-functional partners to define project requirements and deliver against them
• Actively engages with other designers to exchange ideas, share skills, and provide mentorship for teammates
• Mentors junior designers and peers
• Leverages design tools to efficiently deliver artifacts and drive collaboration with cross-functional partners

Requirements:

• Has at least 3 years of hands-on experience in or with a product design organization
• Has expert knowledge of Figma
• Demonstrates a deep understanding of user-centered design methodologies, research and processes
• Shares solutions and strategy to problem-solving initiatives in an engaging way
• Is a proactive and energetic communicator, with an attention to detail
• Accessibility Design
• Customer Journey Mapping
• Design Thinking
• Product Strategy
• Prototyping
• Requirements Gathering
• Wireframing
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions