Senior Product Manager

Curacity is a hospitality technology company developing a marketplace and AI-driven products for travel brands, publishers, and content creators. The Senior Product Manager will own the strategy, roadmap, customer experience, adoption, and retention of VISTA AI, including its intelligence and matching capabilities. The role will translate customer and data insights into product capabilities, systematic matching logic, and measurable commercial outcomes while partnering across engineering, data science, design, and go-to-market teams.

Responsibilities:

• Define and communicate the product vision, strategy, and roadmap for VISTA AI and its intelligence layer
• Own the product lifecycle from customer discovery and prioritization through delivery, launch, adoption, measurement, and iteration
• Own the systematic matching logic that determines which publishers and creators cover which hotels on which topics for VISTA AI — replacing manual matching with product-driven intelligence
• Build the product that surfaces topically relevant, curated content opportunities to the right creators, informed by hotel profiles, topic gaps, and performance history
• Establish a deep understanding of the needs and workflows of hotel marketers, commercial leaders, revenue teams, destinations, cruise lines, and other VISTA AI users
• Evolve the existing visibility layer — measuring how hotel brands appear in AI recommendations across ChatGPT, Perplexity, Google AI Mode, Gemini, and other systems — into a product customers trust and engage with repeatedly
• Translate customer questions such as "Where are we visible?", "Why are competitors outperforming us?", and "What topics need editorial attention?" into product capabilities
• Partner with the AI Data Scientist to define, test, and validate signals, methodologies, benchmarks, and product hypotheses
• Define requirements for dashboards, benchmarks, alerts, competitive intelligence, and recommendation-rate reporting
• Lead initiatives to improve onboarding, activation, feature adoption, engagement, retention, and expansion
• Develop a structured customer-feedback program in partnership with customer success and sales
• Define and monitor product KPIs, identifying where customers disengage and leading improvements to the experience
• Partner with go-to-market teams on positioning, packaging, launches, customer education, and sales enablement
• Maintain a clear view of how hotels are monitoring and improving AI visibility — understanding the competitive landscape not just at the feature level but at the thesis level, since most competitors are measurement-only and Curacity's value is connecting measurement to the editorial network that moves the numbers

Requirements:

• • Five or more years of product-management experience, including meaningful ownership of a B2B data, analytics, intelligence, measurement, or AI-enabled product
• • Familiarity with generative-engine optimization, LLM evaluation, recommendation systems, citations, sentiment analysis, or AI-monitoring products
• • Experience with two-sided marketplaces, particularly products where matching quality is a core differentiator
• • Experience taking complex data and turning it into clear, actionable customer experiences
• • Strong product judgment, especially the ability to distinguish an interesting analytical finding from a valuable product capability
• • Experience partnering with data scientists and engineers on experimentation, signal development, data quality, recommendations, ranking, or machine-learning products
• • Experience building or owning systematic matching, recommendation, or optimization logic — products where the software makes allocation or prioritization decisions that previously required manual judgment
• • Strong analytical fluency and comfort making decisions with incomplete or noisy data
• • Strong customer-discovery skills and a willingness to engage directly with users throughout the product lifecycle
• • The ability to communicate complex technical concepts clearly to commercial, operational, and executive audiences
• • Comfort working in a fast-moving environment where the underlying technology and customer expectations are evolving quickly
• • A track record of improving adoption and retention for a recurring-revenue software product
• • Experience defining product metrics, evaluating funnels and cohorts, and using qualitative and quantitative evidence to prioritize work
• • Strong cross-functional leadership and the ability to create clarity without relying on formal authority
• • Commercial orientation and an understanding of how product decisions affect retention, differentiation, expansion, and revenue
• • Experience in hospitality, travel, media, marketing technology, advertising technology, search, or competitive intelligence
• • Experience building products that connect upper-funnel activity with transactions or revenue
• • Experience designing customer experiences around probabilistic data and explaining uncertainty
• • Familiarity with hotel marketing, distribution, revenue management, or property-management-system data