Senior Customer Experience Manager, Executive Councils

Autodesk is a software company seeking a strategic and collaborative leader for its Customer Marketing team. The Senior Customer Experience Manager will lead content strategy and executive engagement for industry executive customer council programs, facilitate senior-level discussions, and translate customer input into actionable insights for product, strategy, marketing, sales, and customer success priorities.

Responsibilities:

• Define the strategic direction, themes, and narrative across executive council programs
• Develop agendas, discussion frameworks, and session content in partnership with senior internal stakeholders
• Align council conversations to Autodesk’s strategic priorities and the issues that matter most to participating customers
• Design engagements that encourage meaningful, candid dialogue with senior customer and Autodesk leaders
• Partner with leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to identify priority topics and desired outcomes
• Brief and prepare Autodesk executives for each council engagement
• Facilitate or guide executive-level conversations during council sessions
• Navigate a complex, matrixed organization and influence across functions to drive alignment and high-quality engagement
• Capture and synthesize key themes, perspectives, and insights from council discussions
• Translate customer input into clear, actionable insights for Product, Strategy, Marketing, Sales, and Customer Success leaders
• Identify opportunities for council insights to inform business priorities and strengthen the voice of the customer across Autodesk
• Connect council relationships and outcomes to broader customer advocacy, recognition, and storytelling opportunities
• Partner with a Program Manager who owns program operations, logistics, measurement, and event execution
• Ensure alignment between content strategy, program goals/KPIs, and the overall customer experience
• Build and maintain strong relationships with executive council members and help deliver a high-value, premium experience throughout their engagement with Autodesk

Requirements:

• 12+ years of relevant experience in customer marketing, executive engagement, content strategy, customer advisory programs, or a related discipline
• Experience developing strategic content and facilitating discussions for executive audiences
• Strong communication, stakeholder management, and synthesis skills, with the ability to turn complex topics and customer conversations into clear insights and actions
• Experience with executive customer programs such as customer advisory boards, executive councils, executive briefing programs, or similar strategic customer engagements
• Demonstrated ability to work effectively with senior executives and cross-functional leaders
• Experience translating complex business, technology, or industry topics into clear and engaging executive discussion frameworks
• Strong analytical and synthesis skills, particularly in turning qualitative customer input into actionable business insights
• Ability to operate effectively in a fast-paced, highly matrixed environment and influence without direct authority
• Experience working within or serving customers in one or more of Autodesk's key industries, including Architecture, Engineering, Construction and Operations; Design and Manufacturing; or Media and Entertainment