Senior Product Manager, Carrier Capabilities

Shippo provides logistics technology and infrastructure that connects merchants with carriers through a single API and dashboard. The Senior Product Manager, Carrier Capabilities will own product strategy, execution, and outcomes for carrier integrations, including standardized capability models, API abstractions, integrations, upgrades, and reliability improvements. The role partners across product, engineering, carrier partnerships, operations, and go-to-market teams to scale a high-quality carrier platform.

Responsibilities:

• Own the product vision and strategy for Carrier Capabilities, aligned to Shippo’s growth, reliability, and cost goals
• Translate business goals (revenue growth, retention, carrier expansion) into a prioritized carrier capabilities roadmap
• Define standardized carrier capabilities (e.g., rating, labeling, tracking, billing, configuration) and how they are represented internally
• Own product decisions for carrier API abstractions, configuration models, error standards, and quality requirements
• Review and prioritize new carrier features and API changes, balancing customer value, carrier constraints, and platform health
• Lead cross‑functional delivery for new carrier integrations, major upgrades, and deprecations in partnership with engineering and technical program management
• Support incident response and post‑mortems to ensure carrier issues result in durable product improvements
• Measure performance indicators for carrier integrations, including quality, reliability, upgrade cadence, and operational cost
• Build visibility into carrier health, coverage gaps, and capability maturity to inform roadmap and investment decisions
• Use data, customer feedback, and operational insights to continuously refine priorities
• Partner closely with Carrier Partnerships, Carrier Operations, Solutions Architecture, and GTM teams to ensure alignment from contract to production
• Serve as the primary product counterpart for senior stakeholders on carrier‑related initiatives
• Influence without authority across multiple product and engineering teams to drive alignment on shared goals
• Be a simplifier. Your communication is a craft that lets you right-size the message for any audience

Requirements:

• 4+ years of Product Management experience, with significant experience owning technical platforms or APIs
• Strong understanding of distributed systems, APIs, and integration patterns
• Proven ability to lead complex, cross‑team initiatives with high ambiguity and high impact
• Excellent written and verbal communication skills, able to influence senior technical and non‑technical stakeholders
• Experience with parcel carrier integrations or logistics platforms
• Background in software engineering or other deeply technical roles
• Experience scaling internal platforms used by multiple product teams