Director of Project Management Office (PMO)

Foundant builds mission-critical software for the social good ecosystem, supporting foundations, grantmakers, nonprofits, and community organizations. The Director of Project Management Office will lead the Project Management team, govern a complex project portfolio, improve delivery processes, maintain project data integrity, and provide executive-facing reporting and escalation management.

Responsibilities:

• Lead, coach, and develop the Project Management team — including performance management, goal setting, and career development conversations
• Build and maintain a high-performing PMO culture grounded in accountability, transparency, and continuous improvement
• Partner with the Sr. Director to recruit, onboard, and ramp up new project managers
• Scale our partnership business and oversight of partner implementation projects, ensuring consistent client experiences align with Foundant north star
• Maintain full visibility into the active SOW and enhancement portfolio of project work — tracking milestone adherence, budget performance, and project health status (Green / Amber / Red) across all engagements
• Own escalation management for Amber and Red projects; serve as the first point of escalation above the Project Managers
• Drive portfolio health reporting cadences — weekly check-ins with project managers, quarterly scorecard reviews, and executive-facing portfolio updates
• Enforce delivery standards and Project Manager accountability against the project manager Delivery Goal Framework (schedule adherence, scope and change management, client engagement, resource and budget stewardship, operational compliance, and project closure)
• Own Rocketlane and Salesforce as the source of truth for project delivery data — ensuring all project fields, resource allocations, and timesheet records are current and accurate
• Drive adoption of tooling standards across the project manager team; develop and maintain the Internal Reference Guide and associated project manager process documentation
• Use Rocketlane’s Capacity Planning, Resource Management, and Timeline tools to maintain portfolio-level visibility and inform resourcing decisions
• Partner with the Director of Implementation and Sr. Director on cross-functional capacity planning as new SOW & RFS volume enters the pipeline
• Design, implement, and iterate on project management processes and methodologies that improve project manager efficiency and delivery consistency at scale
• Lead continuous improvement initiatives — identifying patterns in escalations, scope changes, and timeline variance to strengthen delivery quality across the portfolio
• Champion Change Request discipline: ensure 100% of scope changes have an approved CR before work begins, and monitor compliance in monthly portfolio reviews
• Collaborate cross-functionally with Implementation, Digital Transformation, Sales, and Customer Success to ensure seamless handoffs and aligned client expectations
• Prepare and present regular portfolio status updates to the Sr. Director and leadership; translate data from Rocketlane and Salesforce into decision-ready reporting
• Act as a senior voice on project delivery in cross-functional conversations — representing the PMO’s perspective on capacity, risk, and process
• Partner with HR, the Sr. Director, and People leaders on goal-setting cycles, performance review cadences, and team development initiatives for the Project Manager team

Requirements:

• 10+ years of experience in project management, with 5+ years in a people leadership or PMO management role (required)
• Demonstrated track record owning a project manager team and a complex, multi-project portfolio in a SaaS, professional services, or technology implementation environment
• Experience building or maturing a PMO function — establishing standards, governance frameworks, and tooling practices that scale
• Experience in previous Agile transformation (required)
• Proven ability to manage escalations, navigate client-facing complexity, and coach project managers through high-stakes delivery situations
• Bachelor's degree in business administration, Project Management, or related field (required)
• PMP, PRINCE2, or equivalent project management certification (required)
• Must be legally eligible to work in Canada, USA, or EU (required)
• Strong command of project management methodologies (Agile, Waterfall, hybrid) and delivery tooling —
• Rocketlane experience or equivalent PSA/project delivery platform strongly preferred
• Excellent leadership, coaching, and people development skills — you know how to build accountability while maintaining team trust and psychological safety
• Data-driven decision-making: comfortable reading portfolio dashboards, burn-rate reports, and capacity plans to identify risk and drive action
• Clear, structured communicator — able to translate operational detail into executive-facing reporting without losing nuance
• Strong cross-functional collaboration skills; experience working with Sales, Implementation, and Customer Success counterparts
• Tools & Platforms: Rocketlane (or equivalent PSA/professional services automation platform), Salesforce, Agile, Waterfall, hybrid delivery methodologies
• Master's degree (preferred)