Director of Product Management and IT Operations

Self Bill Pro provides technology-enabled services that simplify employee benefits billing and reduce administrative burdens from manual invoice audits and billing errors. The Director of Product Management and IT Operations will lead the proprietary software platform’s product roadmap and development lifecycle while overseeing IT infrastructure, security, compliance, helpdesk support, and operational stability.

Responsibilities:

• Product Leadership: Partner with our global product manager to define, prioritize, and manage the product roadmap, ensuring it aligns with overall business objectives and our long-term technology vision
• Product Development: Lead the product development lifecycle from ideation to launch, including gathering and analyzing user feedback, writing detailed user stories and specifications, and collaborating with our offshore software development team
• Technical Oversight: Provide technical oversight and guidance to the development team on product features, enhancements, and operational issues
• Compliance & Security: Ensure compliance with security standards (e.g., SOC 2, HIPAA) and best practices, working to protect the organization’s data and systems
• Stakeholder Management: Effectively communicate with and manage relationships with various stakeholders, including customers, investors, and internal teams to gather requirements, test ideas, and communicate product progress
• Cross-functional Collaboration: Work closely with the stateside operational team to field feedback and translate business needs into technical requirements
• IT Operations & Helpdesk: Oversee day-to-day IT operations, including helpdesk support and quick resolution of operational issues and hotfixes as new employees are onboarded

Requirements:

• Extensive experience in a product management role, with a strong background in software development and project management
• Direct experience in the employee benefits or benefits administration technology space is a must
• Proven ability to think creatively about building software solutions and features that solve complex, real-world problems
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders
• Experience managing and collaborating with a global or offshore development team
• Practical knowledge of IT operations, helpdesk support, and cybersecurity principles
• A natural leader with the ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment
• Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable