Sr. Project Manager - IT Service Delivery

Logicalis is an IT services company seeking a Senior Project Manager to lead the planning and management of IT projects throughout their life cycle. The role leads Professional Services teams in delivering technology solutions on time and within budget while managing project scope, costs, resources, risks, communications, quality, and customer relationships.

Responsibilities:

• Proven ability to manage large, complex, cross-functional technology initiatives across a diverse services portfolio, including cloud, infrastructure, networking, security, collaboration, managed services, and digital workplace solutions, while partnering with customers, engineering teams, and strategic technology vendors to deliver successful business outcomes
• Demonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment
• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes
• Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology
• Oversees any third-party vendors or partners’ deliverables to Logicalis in coordination with vendor PM or POC
• Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows:
• Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity
• Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request
• Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project
• Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary
• Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders
• Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team
• Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided
• Documents and shares lessons learned to support continuous process improvement
• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a matter that reflects honest, ethical, and professional behaviors
• Supports and conducts self in a manner consistent with customer service expectations
• This job has no supervisory responsibilities

Requirements:

• Demonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment
• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio
• Bachelor's Degree in a related field and formal Project Management Training
• 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources
• 7+ years of project management experience in IT Professional Services IT Infrastructure, Azure Cloud, and/or Managed Services technologies
• Proficient use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now)
• PMP strongly preferred