We are looking for Senior Salesforce Production Support Engineer for our client in Toronto, ON

Job Title: Senior Salesforce Production Support Engineer

Job Location: Toronto, ON

Job Type: Contract

Pay Range: $55.00hr - $60.00hr

Job Overview:

Provide production support for a portfolio of technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities:

Provide L2/L3 production support for front-office users across global platforms.
Manage incident, problem, and change (ITIL) processes.
Coordinate releases, bug fixes, and enhancements with internal teams and vendors.
Improve system reliability through monitoring and automation (DevOps/CI-CD).
Perform capacity planning and disaster recovery coordination.
Maintain documentation, runbooks, and knowledge sharing.
Partner with business, technology, and compliance teams.
Participate in on-call / weekend release rotation.

Experience Required:

7 to 12 years of experience in Application/Production Support.
Prior experience in Capital Markets / Investment Banking platforms strongly preferred.

Primary Skills:

Production Support (L2/L3) in enterprise applications.
Scripting / Automation: Python (or similar).
Systems & Databases: Linux/Windows and SQL.
ITIL Processes: Incident, Problem, Change Management.
Monitoring & Stability mindset (proactive support, root cause analysis).

Secondary Skills:

Monitoring Tools: Geneos, AppDynamics, Dynatrace.
Scheduling Tools: Control-M / Autosys.
DevOps / CI-CD: Jenkins, GitHub, Ansible.
Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes.
Knowledge of Salesforce / Capital Markets platforms.

Candidate Profile:

Strong analytical, communication, and stakeholder management skills.
Ability to operate in a fast-paced, high-pressure trading environment.
Proactive, detail-oriented, and automation-focused mindset.

Education:

Bachelor s degree in Computer Science or equivalent.

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Benefits

Our Benefits Include:

Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Health Savings Account (HSA)
Disability Insurance (Short-Term and Long-Term)
Life and AD&D Insurance
Paid Sick Leave (where required by applicable state or local law)
Supplemental Insurance Plans
Identity Theft Protection
Pet Insurance
Employee Wellness Programs
Employee Assistance Program (EAP)
Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Senior Salesforce Production Support Engineer

Key skills

About this role