Role: Business Operations Analyst
Location: Indianapolis, IN
Work Mode: Hybrid
Duration: 11/30/2027 (may be extended.)
Required Skills:
Directly applicable experience in business operations and/or data analytics. Required. 3 + yrs.
Exceptional analytical, conceptual, and problem-solving abilities. Required. 4 + yrs.
Solid foundational financial literacy, including the ability to understand budgets, cost drivers, and basic financial reports. Required.
Exceptional communication skills, both oral and written. Required.
Demonstrated experience with using data visualization tools to create compelling visualizations. Required.
Ability to work in a team environment with multiple and fluid demands. Required.
Ability to maintain effective and professional working relationships with internal and external customers. Required.
Personal and professional integrity with strong work ethics. Required. 2 + yrs.
Relationship Management: ability to develop and maintain relationships across IDOH divisions. Required. 2 + yrs.
Project Oversight: ability to align priorities with strategic initiatives. Required. 2 + yrs.
Decision-making: ability to identify root cause of issues and make sound and timely decisions to resolve problems. Required. 3 + yrs.
Excellent critical thinking, time management, and communication skills. Required. 4 + yrs.
Experience with data lineage tools and methods. Highly desired. 2 + yrs.
Ability to understand the data analysis life cycle and its application in a business setting Highly desired.3 + yrs.
Ability to take critical feedback in stride and adjust approaches accordingly. Required. 3 + yrs.
The Office of Data and Analytics (ODA) Business Operations Analyst is primarily responsible for the development and execution of business operations best practices in the department. The incumbent contributes to the development of organizational strategies that increase team efficiency and productivity, assists with quality assurance for ODA data products, collaborates with the Office of Performance Excellence regarding ODA's contribution to agency strategic planning and KPI tracking, and advises on relationship management between ODA and other divisions. The incumbent may also provide support to other ODA projects as needed. The incumbent contributes to the development of organizational strategies that increase team efficiency and productivity, assists with quality assurance for ODA data products, collaborates with the Office of Performance Excellence regarding ODA's contribution to agency strategic planning and KPI tracking, and advises on relationship management between ODA and other divisions. The incumbent may also provide support to other ODA projects as needed.
Job Duties: Lead end-to-end data mapping across assigned data sources and reporting layers. Document business definitions, transformation logic, and data lineage, and coordinate with data owners and stewards to resolve conflicts in definitions. Identify workflow issues and propose appropriate solutions. Implement data quality rules, track exceptions, and monitor remediation activities to support the quality of ODA data products. Maintain metadata and glossary entries in the data catalog. Develop standard operating procedures for change control and the data-mapping lifecycle and produce status reports and governance scorecards. Assist with the creation of training materials and provide training to individuals on those materials. Track and audit purchase order expenditures to identify variances and support operational planning. Review and audit financial data as needed to ensure accuracy, inform workflow recommendations, and maintain alignment with budgetary constraints. Track and audit financial information as needed. Perform other duties as assigned.
Requirements: A bachelor's degree from an accredited university in business or management, or equivalent experience. 3-5+ years of directly applicable experience in business operations and/or data analytics. Exceptional analytical, conceptual, and problem-solving abilities. Solid foundational financial literacy, including the ability to understand budgets, cost drivers, and basic financial reports, and to incorporate financial considerations into operation planning and workflow recommendations. Exceptional communication skills, both oral and written. Demonstrated experience with using data visualization tools to create compelling visualizations. Broad knowledge of business operations best practices and standards. Ability to work in a team environment with multiple and fluid demands. Ability to maintain effective and professional working relationships with internal and external customers.
