Customer Service Representative (Bilingual)

Aaron’s is a sales and lease-to-own retail company focused on providing quality products and customer support. The Customer Service Representative will assist customers with inquiries, orders, applications, account updates, and online ordering while resolving concerns and maintaining accurate records. The role also requires documenting interactions, escalating complex issues, and delivering professional and empathetic service.

Responsibilities:

• Assist customers over the phone with product inquiries, orders, applications, forms, and account updates
• Process orders, forms, applications, and requests with accuracy and integrity
• Guide new and existing customers through the online ordering process
• Accurately process customer requests and maintain customer records
• Respond to customer questions and resolve issues in a professional and timely manner
• Listen actively, identify customer needs, and recommend appropriate solutions
• Escalate complex issues and customer concerns to the appropriate team members when necessary
• Document customer interactions and follow established procedures for issue resolution
• Maintain a positive, empathetic, and professional attitude during all customer interactions

Requirements:

• A high school diploma or equivalent
• Must be at least 18 years old in the United States. Must be at least 18 years old in Canada
• Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues
• Ability to understand and communicate product knowledge
• Meticulous attention to detail and ability to accurately enter data
• Strong multitasking, organizational, writing, and problem-solving skills
• Proficiency in using phones, POS system, Microsoft Office, and other relevant computer applications
• Bilingual (English/Spanish)
• Call center and/or dialer experience
• Recent and relevant customer service, retail, or sales experience