Customer Supply Chain Manager, CVS

Opella is a global self-care company focused on making health simpler and more accessible through its over-the-counter and wellness portfolio. The Customer Supply Chain Manager will lead supply chain elements of the CVS joint business plan, improve planning and operational performance, and strengthen customer relationships across retail and e-commerce channels.

Responsibilities:

• Partner with customer leadership to execute the Joint Business Plan, integrating planning and supply chain strategies to drive growth, improve execution, and create value across both in-store and e-commerce channels
• Build and maintain strong relationships with CVS Health supply chain, store operations, and executive leadership while serving as a trusted supply chain thought leader, including support for Rx-to-OTC switch initiatives
• Lead the development and implementation of supply chain tools, solutions, and investments that enhance planning accuracy, operational performance, and business outcomes
• Develop inventory monitoring methodologies and forecasting processes to improve trade inventory visibility, retail in-stock performance, forecast accuracy, and demand planning results
• Provide supply chain expertise and process leadership to field planning and forecasting teams, ensuring alignment with Opella’s S&OP framework and business objectives
• Establish and manage supply chain scorecards and performance metrics focused on on-time/in-full delivery, on-shelf availability, inventory management, cash flow, and continuous improvement initiatives
• Foster cross-functional collaboration between supply chain and sales teams to drive sustainable growth, proactively identify opportunities, and anticipate and resolve customer, commercial, and operational challenges

Requirements:

• B.A. / B.S. degree
• 7+ years of experience across multiple areas of the supply chain, including roles involving direct customer interactions
• A demonstrated track-record for delivering results, developing capabilities, exceeding goals and is recognized as an expert in delivering breakthrough and innovative solutions
• Ability to develop organizational capabilities while influencing others
• Lead and inspire others when facing highly ambiguous, complex situations
• Extremely organized, dependable and self-motivated with the ability to leverage Excel and other planning tools in a fast-paced environment
• Utilizes effective, professional communications to cultivate strong working relationships with both internal and external colleagues; displays flexibility in your approach to people and situation
• MBA
• Supply / demand planning experience