Sales Account Manager

Liquidity Services operates a B2B e-commerce marketplace for surplus assets, supporting government and corporate sellers through online asset disposition. The Sales Account Manager will manage and grow a portfolio of government and public-sector accounts by providing training, support, strategic guidance, and field-based client engagement while identifying opportunities to increase utilization and retention.

Responsibilities:

• Serve as the primary point of contact for an assigned portfolio of government and public‑sector clients, delivering exceptional service, strategic guidance, and ongoing support to ensure long-term success and retention
• Provide comprehensive training and onboarding—onsite and remotely—via phone, email, and virtual platforms to ensure clients are confident and effective in using the GovDeals auction marketplace
• Drive increased client utilization and performance through regular follow-ups, proactive outreach, and consultative recommendations that help clients maximize auction outcomes and revenue
• Collaborate closely with Territory Business Development Manager to support new client acquisition, strengthen existing relationships, and proactively defend accounts against competitive threats
• Represent GovDeals at conferences, trade shows, and industry events, engaging with current and prospective clients and reinforcing GovDeals’ position as a trusted leader in government asset disposition
• Deliver hands-on, in-field client support, including asset cataloging, gathering detailed descriptions, and photographing items across a variety of indoor and outdoor environments and weather conditions
• Monitor and review client auction listings to ensure high-quality asset presentation, compliance with best practices, and adherence to sound auction standards that protect both client interests and the GovDeals brand
• Identify inactive or underutilized accounts and partner with leadership to develop and execute targeted re-engagement strategies that renew client participation and drive incremental growth
• Present to prospective clients as needed, clearly articulating the value of the GovDeals platform and demonstrating how it supports transparency, efficiency, and revenue generation for public agencies
• Act as a professional ambassador for GovDeals, consistently demonstrating integrity, responsiveness, and expertise when interacting with government entities and the public sector

Requirements:

• Minimum of 1+ years of hands-on experience in account management, customer success, client services, or a related client-facing role, preferably within a technology-enabled or service-based environment
• Strong ability to build, maintain, and grow long-term relationships with government and public-sector clients through trust, responsiveness, and consultative engagement
• Excellent written and verbal communication skills, with the ability to deliver effective training, conduct professional presentations, and clearly articulate platform value to diverse audiences
• Experience managing an assigned book of business, identifying growth opportunities, increasing utilization, and re-engaging inactive or underperforming accounts
• Ability to work collaboratively with sales and internal partners to support new client acquisition, protect existing accounts, and deliver a seamless client experience
• Comfortable using web-based platforms, online marketplaces, CRM systems, and standard business software including email, word processing, spreadsheets, and internet tools
• Strong eye for detail when reviewing auction listings, asset descriptions, and images to ensure accuracy, quality standards, and best practices are met
• Highly self-motivated with the ability to manage a remote workload, prioritize competing demands, and maintain productivity with minimal supervision
• Capable of providing hands-on assistance including asset cataloging, gathering descriptions, and photographing items in indoor and outdoor environments and varying weather conditions
• Willing and able to travel approximately 60% of the time within the assigned territory to support client needs and attend industry events
• Comfortable navigating changing client needs, environments, and priorities while maintaining a solution-oriented, service-focused approach
• Demonstrates professionalism, credibility, and sound judgment when interacting with government entities, public-sector stakeholders, and the general public
• Must maintain a valid driver's license, an acceptable driving record, and reliable transportation to support regular field travel, onsite client meetings, presentations, training sessions, and territory development activities
• This is a remote, field-based position requiring a professional, quiet, and distraction-free workspace with reliable high-speed internet and cellular service to conduct virtual meetings, manage CRM activity, and support timely client communication
• Must be able to travel frequently throughout the assigned territory, including to government facilities, municipal yards, warehouses, auction sites, and other client locations that may involve indoor and outdoor environments, varying weather conditions, uneven surfaces, stairs, and extended periods of standing or walking
• Must be able to operate standard office and mobile technology, transport a laptop and presentation materials, and communicate effectively by phone, video, email, and in-person with internal teams and public-sector clients
• Extensive travel is required and may include frequent overnight stays and extended periods away from the primary work location (50% or more)
• Associate's degree preferred
• Prior coursework or experience related to business, public administration, sales, or customer service is a plus
• Experience working with government agencies, municipalities, school districts, or other public-sector organizations is strongly preferred, with an understanding of their processes, compliance considerations, and stakeholder dynamics
• Prior experience in a role requiring frequent travel, onsite client engagement, or field-based support is highly desirable