Production Manager

Continuum is a marketing execution and creative production company that provides end-to-end marketing solutions for its clients. The Production Manager, Direct Mail oversees the end-to-end execution of direct mail campaigns, managing production schedules, suppliers, billing, reporting, quality, and timely delivery while collaborating with customers and cross-functional teams.

Responsibilities:

• Ensure all necessary materials are in place for upcoming campaigns and adjust production schedules as needed
• Update and maintain the project management database will all necessary data points for programs throughout the week
• You will define objectives for upcoming campaigns while validating production requirements and timelines
• You will provide recommendations on production methods and distribution strategies to improve campaign performance and reduce costs
• You will review proofs for the next weeks drops and ensure files and data are trafficking to the corresponding vendors for set up
• You will review ongoing projects, addressing any concerns or challenges that may have arisen
• You will also define production and distribution strategies for upcoming campaigns, gathering multiple supplier bids, negotiating pricing, and analyzing distribution methods
• You will reconcile mail program postage statements and ensure the costs are reflected in the database
• You will input required data to generate customer reports and supplier purchase orders
• As campaigns complete, you will use the same software to approve supplier invoices and issue customer invoices, ensuring all charges are accurate and authorized
• In addition to the invoice, you will work within the project management tool to provide the client with the necessary reports for their accounting teams allocation of spend
• You will also ensure all charges are accurate and authorized
• You will review campaign performance data and providing critical reporting to leadership and customer stakeholders
• Preparing reminders and emails for next week’s file and mailing due dates

Requirements:

• 5+ years of experience in print production, specializing in the development, management, and optimization of direct mail programs
• Experience with high frequency low volume programs and co-mingle mail services
• Experience purchasing in a manufacturing, client, or agency setting, with expertise in negotiating job costs and schedules with external suppliers
• In-depth knowledge of print production processes, including pre-press, printing, and finishing
• Proficient in fundamental direct mail principles, such as list selection, data strategy, effective creative, and A/B testing
• Experience with postal optimization, with a solid understanding of USPS promotions, incentive programs, and payment processes
• Familiarity with postal regulations and data privacy laws
• Proven ability to quickly grasp and apply new technologies
• Ability to analyze data, interpret insights, and provide data-driven recommendations, with advanced proficiency in Microsoft Excel
• Strong project management skills with the ability to multitask and prioritize effectively
• Strong Billing & Financial acumen with experience with summary billing mechanisms
• Excellent communication and interpersonal skills to collaborate with cross-functional teams, external suppliers, and customers
• Bachelor's degree is preferred
• Proficiency with digital collaboration and productivity tools, particularly Google Workspace, Slack, and Microsoft Teams, is preferred
• Experience with commercial or publication printing is preferred