Senior Product Manager - CareBenefits

Care.com is a family care platform offering caregiving services and employee care benefits. The Senior Product Manager will lead CareBenefits product strategy, roadmap development, customer experience improvements, and complex cross-functional initiatives while measuring outcomes and aligning stakeholders.

Responsibilities:

• Driving strategy and roadmap: Own the product strategy for high-impact, cross-functional initiatives. Define and drive a roadmap that advances company objectives, scales effectively, and delivers measurable customer and business outcomes
• Designing transformative experiences: Partner closely with design and engineering leadership to craft, validate, and launch innovative solutions that redefine the customer experience and elevate product quality across the ecosystem
• Owning outcomes, not just output: Establish success metrics, measure impact, and use insights to inform strategy. Anticipate market and customer shifts to proactively adjust priorities and maintain alignment with business goals
• Shaping vision and influencing direction: Synthesize customer insights, competitive intelligence, and market dynamics into a compelling vision and actionable priorities. Champion your product’s strategy across functions and at the leadership level
• Enabling high-performing teams: Define crisp requirements, highlight tradeoffs, and guide cross-functional decision-making with confidence. Build alignment across stakeholders and empower teams to execute with autonomy and clarity
• Driving continuous evolution: Balance innovation with operational excellence. Maintain a thoughtful backlog that advances strategic initiatives while delivering near-term wins. Cultivate a culture of iteration and learning
• Communicating with impact: Articulate product strategy, progress, and insights with clarity and influence - tailored to audiences from engineers to executives. Ensure visibility into decisions, risks, and results

Requirements:

• 6+ years in product management, with demonstrated success leading complex, cross-functional initiatives from concept to scale
• Proven ability to define and execute multi-quarter product strategies that align with company objectives and deliver measurable outcomes
• Deep comfort partnering with engineering teams and engaging in technical discussions to inform architecture, scope, and prioritization
• Skilled at translating vision into detailed requirements and efficient delivery processes that balance speed, quality, and impact
• Adept at navigating organizational dynamics, influencing without authority, and driving alignment across diverse stakeholders
• Proficient in leveraging data, experimentation, and user insights to inform strategy and prioritize opportunities
• Proactive, resilient, and energized by complexity. Driven by a commitment to deliver exceptional experiences for customers and measurable value for the business
• You are the owner of your space. You deeply understand the product, its metrics, client and user needs, and the competitive landscape
• You excel at driving clarity in ambiguity, rallying cross-functional partners, and making decisions that balance customer experience, business growth, and technical realities
• Your product instincts are matched by technical depth. You collaborate closely with engineering to design scalable systems, understand tradeoffs, and ensure feasibility without compromising vision
• You are an exceptional communicator and storyteller, equally comfortable diving into details with your team or framing narratives for executives
• Above all, you lead with ownership and empathy. You inspire trust, drive accountability, and elevate the people and products around you