Project Manager, Information Technology Specialist I

The Office of the Secretary of State is recruiting Information Technology Specialist I professionals for its Project Management Office. The role serves as a project manager or lead for medium- to high-risk and complex IT projects, overseeing project management and system development life cycles, coordinating stakeholders, maintaining project documentation, and supporting application development and system updates.

Responsibilities:

• The ITS I manages and oversees all phases of the project management and system development life cycles to ensure efficient and effective delivery of IT products, services, and systems
• The incumbent will coordinate project objectives by working closely with agency division chiefs, senior management, and the rest of the Information Technology Division
• Projects include system maintenance efforts, development or updates to existing applications and systems, and updates of existing applications in response to new legislation
• In addition, the ITS I will work with other SOS project managers to develop standards and provide oversight for IT application development projects by developing and maintaining required project documents and applying project management methodology in support of projects and efforts
• The ITS I must communicate effectively, be well-organized and be able to track and complete multiple assignments concurrently while establishing and maintaining professional relationships with internal/external customers, management, executives, SOS users, vendors, and other governmental entities
• The employee in the position will review and test functionality of the application that specialized Notary staff use to assess a candidate's appropriateness to become a Notary Public, including review of personal data and criminal records
• The employee will troubleshoot and monitor secure data exchanges with partners such as Department of Justice, requiring them to review, transfer or backup sensitive data

Requirements:

• Excellent customer service
• experience facilitating in a small or large group setting
• Experience assisting with or managing complex IT projects (2+ years)
• Experience with the State budget and procurement processes
• Experience with legislative and administrative procedures
• Experience with the roles and responsibilities of oversight and regulatory agencies
• Experience defining business and technical requirements
• Experience assisting with or managing IT contracts
• Experience developing project plans
• Experience in resolving complex IT issues
• Experience leading the development of IT documents (i.e., Project Approval Lifecycle and/or Project Delivery Lifecycle documents, Request for Proposals, and Budget Change Proposals.)
• Knowledge and experience using project management software to prepare project plans and manage project budgets (i.e., Microsoft Project, Microsoft Excel, ServiceNow and Azure DevOps)
• Knowledge of requirements analysis principles, cost-benefit principles, and risk management techniques
• Experience in managing and leading Risks and Issues Stakeholder meetings
• Project Management Professional Certification