Senior Project Manager

Intlx Solutions is hiring a Senior Project Manager to lead complex implementation projects and manage strategic customer relationships. The role also improves project delivery standards, supports pre-sales on complex opportunities, and provides guidance to Project Managers.

Responsibilities:

• Own end-to-end delivery of large, complex, or multi-phase implementation projects — including enterprise contact center deployments, multi-site rollouts, and high-value customer programs
• Develop comprehensive project plans for complex engagements, managing interdependencies across multiple engineering teams, vendors, carriers, and customer workstreams
• Proactively identify and manage project risks, driving mitigation strategies and escalating unresolved risks to the Director of Customer Experience with clear options and recommendations
• Lead cross-functional project teams through complex delivery challenges — maintaining momentum, resolving blockers, and keeping all parties aligned on schedule and scope
• Review and contribute to statements of work, project proposals, and change orders for complex opportunities, ensuring commitments are realistic and clearly defined
• Develop and refine project delivery standards, templates, and best practices that improve consistency and quality across the PM team
• Own relationships with key customer accounts at the program level — maintaining executive-level contacts, leading quarterly reviews, and ensuring sustained customer confidence in Intlx Solutions
• Lead customer escalation resolution for significant delivery issues, communicating with customer leadership and driving internal recovery actions
• Support pre-sales on complex opportunities by providing delivery feasibility input, timeline estimates, and risk assessments during the solution design phase
• Serve as a resource and informal mentor for Project Managers — providing guidance on complex situations, reviewing project plans, and sharing delivery experience
• Represent the PM function in cross-functional discussions involving process improvement, tooling changes, or new contract requirements

Requirements:

• A college degree is appreciated but not required
• Equivalent combination of education and extensive project management experience
• 6–10 years of project management experience in telecommunications, IT services, or a related technical delivery environment
• Proven track record managing complex, multi-phase projects with enterprise customers and cross-functional delivery teams
• Experience in customer-facing program management including executive relationship ownership and escalation management
• Background in pre-sales support including delivery scoping, statement of work development, and risk assessment
• Required: PMP (Project Management Professional)
• Preferred: PgMP (Program Management Professional) or equivalent
• Preferred: ITIL Foundation or Practitioner
• Preferred: Any telecommunications or UC industry training