Software Implementations Project Manager

Henry Schein One is hiring a Software Implementations Project Manager to oversee implementations of its enterprise practice management software and services for customer organizations. The role manages projects from planning through completion, serves as a primary customer contact, and coordinates teams, deliverables, escalations, and implementation plans.

Responsibilities:

• Plan, lead, organize and control projects from beginning to completion
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded
• Deliver quality deliverables according to project timelines to ensure revenue recognition according to forecast
• Lead “Current State and Future state” consulting assessments around functionality and/or processes
• Build partnerships at all levels within the company, begin to build partnerships externally
• Communicate with C-Level management both internally and externally
• Manage multiple/simultaneous implementation projects Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Establish strong working relationships with other people and teams
• Resolve complex issues in effective ways
• Provide input into process improvement
• May participate in special projects or other duties as assigned
• Work towards and assisting in the achievement of individual, team, department, and company goals
• Provide Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc

Requirements:

• Typically, 3 to 5 years or more of increasing responsibility in terms of any applicable professional experience
• Typically, a bachelor's degree or global equivalent in related discipline
• Project management experience and/or certifications (CAPM, PMP, Project+, etc.)
• Excellent verbal and written communication skills including both inbound and outbound phone calls
• Excellent documentation skills
• Advanced level experience with project management
• Professional appearance and presentation skills required
• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good conflict resolution skills and ability to deliver difficult messages
• Excellent customer service and organization skills
• Advanced professional experience with both client/server and cloud based (SaaS) applications and services
• Advanced professional experience with regulatory compliance and requirements including HIPAA
• Great communication, storytelling, and presentation skills — including the ability to turn complex data into clear, compelling insights
• Good analytical, decision-making, and problem-solving skills with the ability to manage multiple priorities
• Demonstrated ability to build cross-functional relationships and navigate challenging conversations when needed
• Excellent ability to professionally understand and diffuse stressful situations
• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
• Master's degree or global equivalent
• Hold one or more industry certification; professional certification may be required to advance
• Practice management software and services including Henry Schein solutions experience