Sales Development Representative

ISHIR is hiring a Sales Development Representative to grow the pipeline for its technology services business. The role qualifies inbound leads, conducts targeted prospecting and re-engagement, books discovery meetings, and coordinates with sales and marketing teams while maintaining accurate CRM records and using approved AI tools.

Responsibilities:

• Respond quickly to inbound web leads and qualify them on business need, timing, decision-makers, and fit; nurture those not yet ready to buy until they convert or close out
• Research ideal customer profile (ICP) accounts and start conversations through personalized phone, email, and LinkedIn outreach
• Re-engage past prospects and clients to uncover new needs, referrals, and expansion opportunities
• Source leads beyond the website through market research, referrals, partners, professional communities, and your own network
• Build a strong understanding of ISHIR's services, capabilities, and differentiators, and match them to prospects' business challenges
• Turn client requirements and pain points into clear briefs for Presales, and collaborate on solution approaches to move opportunities forward
• Earn trust by understanding each prospect's business, industry, and technology landscape, and stay engaged throughout the sales cycle
• Schedule discovery calls and introductions for sales leadership, including the CEO and senior management where appropriate, with a brief account summary before each meeting
• Log all activity in HubSpot and keep lead and opportunity records, next steps, and handoffs accurate for pipeline reviews and forecasting
• Coordinate with Sales, Presales, Marketing, and the Junior Sales team on meetings, lead enrichment, prospect research, opportunity scoping, deal reviews, and proposals
• Report regularly on activity, lead sources, meetings booked, conversion, and pipeline trends
• Attend relevant local and industry events, build referral relationships, and follow up promptly to create qualified opportunities
• Partner with Marketing on campaigns, events, and sales enablement, including invitations, lead capture, and attendee follow-up
• Stay in touch with past clients, connect account owners with expansion opportunities, and sharemarket insights to inform go-to-market planning
• Use approved AI tools for research, list building, call prep, outreach drafts, and meeting summaries, and help automate repetitive steps in the lead-to-meeting process
• Review all AI-generated content for accuracy, confidentiality, and a personal tone before it reaches prospects
• Keep building knowledge of ISHIR's services, industry trends, and the competitive landscape through ongoing sales training

Requirements:

• Experience in sales development, business development, inside sales, or outbound prospecting
• Excellent written and spoken English, confident cold calling, and the ability to engage business and technical stakeholders up to senior leadership
• A proven record of qualifying leads, booking meetings, and hitting activity and pipeline targets
• Hands-on experience with a CRM (HubSpot preferred), sales engagement tools, and LinkedIn Sales Navigator
• Comfort with AI-assisted sales workflows and sound judgment in handling client information
• Organized, self-motivated, and coachable
• ideally in IT services, consulting, or software
• HubSpot preferred