Senior Product Manager II - Fraud & Identity

Wrapbook is hiring a Senior Product Manager II to lead product strategy and roadmap for fraud and identity/authentication across the customer lifecycle. The role partners with engineering, operations, and Legal/GRC to improve fraud prevention, detection, response, identity protection, and related compliance technology.

Responsibilities:

• Define and drive the product strategy and roadmap for fraud and identity/authentication across the customer lifecycle — from prevention to detection to response
• Prioritize and sequence the joint fraud + identity roadmap, weighing input across the teams whose backlogs it depends on
• Work directly with engineers on scoring logic and rules. Read a schema, reason about what a signal actually discriminates, and tell a good-sounding signal from a useful one
• Turn analysis into decisions that ship. Write decision docs that carry a clear recommendation and get acted on — not a comprehensive list of options with no ranking
• Act as incident commander for fraud incidents, coordinating engineering, Client Ops, GRC, Treasury, and Security, and evolve the playbooks so others can step in
• Define and instrument the fraud and identity health metrics that matter most — spanning detection accuracy, authentication coverage, and the customer friction it creates
• Say no upward, with evidence, when a new signal, a vendor, or a broad enforcement change would spend the friction budget without reducing real risk
• Partner with Legal/GRC on the compliance-adjacent surface your product touches (KYC/AML posture, audit walkthroughs) without taking on the compliance function itself

Requirements:

• Owned a fraud, risk, or identity product surface at a payments, fintech, or marketplace company — not adjacent to it, owned it
• Real fluency in detection tradeoffs: precision vs. recall, the true cost of a false positive, and the idea of a finite friction budget
• Comfort working directly with engineers on scoring logic and schemas, not just briefing them and waiting
• Experience running or co-running incident response, with the instinct that the expensive part of fraud is the operational orchestration, not the detection build
• AI fluency/demonstrated experience working with/building with AI; using AI to increase the speed, accuracy, and automation throughout the fraud lifecycle
• A track record of decision docs that got decided and turned into shipped work, not just documented
• Experience in build/buy decisions around fraud platforms
• Comfortable pushing back on senior stakeholders with evidence, rather than deferring or complying by default
• Excellent written communication
• You have any advanced financial industry certifications — CPA, CFA, CFE (Certified Fraud Examiner), etc
• You have payroll, payments, or other money-movement experience
• You have KYC/AML domain knowledge, or vendor/AP fraud experience
• You have hands-on experience with Auth0 or a comparable identity platform
• You have exposure to synthetic and AI-generated identity fraud patterns
• You love wearing a lot of hats and rolling up your sleeves to be hands-on with solving fraud problems