Senior Manager, Platform Product Management (Payments)

Airbnb is seeking a senior product leader to manage guest payment capabilities and experiences across its global payments platform. The role leads strategy and delivery for pay-ins, refunds, payment plans, payment methods, and processing resilience, while managing a team and collaborating across functions.

Responsibilities:

• Deliver and evolve Guest Payments Platform Strategy & Roadmap: Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience. This also includes product leadership working alongside engineering on redundancy,vaulting, processor performance and optimization and availability across the entire payment funnel
• Manage Execution & Delivery: Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization
• Lead Cross-Functional Teams: Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively
• Team Leadership & Development: Lead, mentor, and develop a high-performing team of senior platform managers, fostering a culture of excellence and innovation
• Contribute to overarching Payment Platform Strategy: Act as a key contributor to the broader payments platform strategy, providing expert insights on the competitive landscape, emerging technologies, and consumer trends
• Stakeholder Management & Communication: Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and other cross-functional partners to ensure alignment and influence outcomes
• Operational Excellence: Define and monitor key product metrics, ensuring product quality and continuous improvement to meet operational and business goals

Requirements:

• 12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company
• Proven product management experience with a deep understanding of stakeholder needs
• Strong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnerships
• Experience working directly with non-product teams such as legal, tax, compliance, risk, and payments operations
• Direct experience working with Engineers
• Startup experience: comfortable with a fast pace, changing needs, and limited resources
• Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirements
• Global perspective: experience building products for different countries and cultures
• Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds
• Bonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and tools