Manager, Customer Growth- Americas

HiBob provides an HR platform for mid-size businesses. The Manager of Customer Growth leads Account Managers and Renewal Managers across the Americas, owning customer retention and expansion while developing data-driven strategies for sustainable growth.

Responsibilities:

• Lead for Expansion and Retention: Own Net Revenue Retention (NRR) and ARR growth across all customer segments in the AMERICAS region
• Drive Strategic Scalability: Evolve HiBob’s commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity
• Elevate Team Performance: Build, coach, and empower a high-performing team with a “Hunt and Harvest” mindset, operational excellence, and alignment to the HiBob Leadership Code
• Ensure Operational Rigor: Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring consistent execution of the MEDDPICC framework
• Collaborate Cross-Functionally: Partner with Customer Success, Product, and Marketing to align on customer outcomes, reduce churn, and unlock new growth opportunities

Requirements:

• 4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts
• 3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment
• at least 2 years with the MEDDPICC sales methodology
• experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies
• Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach
• Expertise in driving sales through value-led selling and product bundling strategies
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment
• Excellent communication skills with the ability to present to and engage with GTM executives
• A Bachelor's Degree in Business, Economics, or a related field is typically advised