Customer Service Representative

Spear Physical Therapy is hiring a Customer Service Representative to support patient access to care by handling clinic scheduling, incoming calls, and online appointment requests. The role also helps reduce the workload of the Front Desk Care Coordinator team.

Responsibilities:

• The Customer Service Representative will work with all clinics scheduling needs, online appointment requests, incoming calls to ensure that all patients get access to care
• As well as alleviating stress from the Front Desk Care Coordinator team
• Serve as a liaison between patients and therapist with a focus on customer service and providing accessibility to care. Facilitate patient visits and appointment scheduling for therapists.  Handle all aspects of appointment scheduling, including accurate data entry, answering incoming phone calls, handling online appointment requests and contact requests.  Customer Service Representatives are expected to be proficient in all the aforementioned areas

Requirements:

• High school diploma or equivalent
• Excellent verbal and written communications skills
• Excellent communication skills with patients, peers and management
• Relevant customer service experience helpful
• Experience with multi-line phone system helpful