Senior Product Manager

G2 Risk Solutions is hiring a Senior Product Manager for its Merchant Risk Solutions portfolio. The role owns product strategy, roadmaps, modernization, customer transitions, and growth for merchant onboarding and monitoring products, working across teams and with customers.

Responsibilities:

• Own the roadmap and prioritization for a portfolio of merchant onboarding and monitoring products, balancing product stability, client commitments, and long-term platform direction
• Drive modernization of core platform capabilities, building business cases that balance cost, quality, and scalability
• Lead customer transition strategy as products evolve onto new capabilities, in collaboration with Customer Success, Sales, Marketing, and Engineering
• Own product strategy and growth for the portfolio, using market, competitive, and customer research to identify opportunities and shape the roadmap
• Apply AI-first thinking both in product development and daily workflows, incorporating responsible AI capabilities into the roadmap while using AI tools to accelerate research, requirements development, customer insights synthesis, and execution
• Engage directly with key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit
• Define and prioritize features, writing clear requirements, user stories, and acceptance criteria for Engineering and Data Science partners, and manage backlogs and delivery progress in Jira
• Collaborate cross-functionally to guide development, ensure delivery milestones are met, and remove roadblocks throughout the product lifecycle
• Monitor product performance and customer outcomes using analytical methods, and champion a data-driven approach to prioritization and product decisions
• Partner with Sales, Customer Success, and Operations to support go-to-market efforts and ensure product launch readiness

Requirements:

• 5+ years of product management experience
• Experience leading platform modernization or customer transition programs
• Demonstrated success managing complex, data-driven or analytical products, from concept through launch and iteration
• Strong technical fluency, including working SQL skills, experience with customer-facing APIs, and the ability to dive into a data model and understand it in detail
• Experience building business cases, including vendor evaluation, unit economics, and build-versus-buy decisions
• Demonstrated ability to leverage AI tools in day-to-day product work (e.g., Copilot, generative AI assistants) and experience collaborating with Data Science to translate business problems into practical, ethical AI-enabled product solutions
• Proven ability to translate customer needs and business objectives into clear product requirements and actionable development plans
• Excellent collaboration skills and experience working with Engineering, Data Science, Operations, and GTM teams, including teams distributed across time zones
• Comfort with evolving scope and shared ownership across multiple product teams
• Strong analytical skills for modeling, KPI analysis, and trend evaluation
• Exceptional communication skills, with the ability to present complex concepts to both technical and non-technical audiences
• Comfortable engaging with customers and external stakeholders to gather insights, validate assumptions, and build strong relationships
• Bachelor's degree in business, analytics, computer science, or a related field
• ideally in data, AI/ML, and/or fintech
• Fintech, payments, KYB/KYC, and/or e-commerce risk and compliance experience is preferred
• MBA or advanced degree a plus