Field Support Engineer II

ZEISS is a global technology company serving industrial, medical, consumer, and semiconductor markets. Carl Zeiss Meditec is seeking a Field Support Engineer II to install, repair, upgrade, and maintain medical instrumentation in the East Texas region while providing professional customer support and maintaining company-issued assets.

Responsibilities:

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines
• Achedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy
• Support revenue growth through the promotion and retention of service agreements
• Interface with customers in a professional, pleasant and calm demeanor
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment

Requirements:

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service
• Ability to think through difficult customer issues and generate satisfactory customers satisfaction results
• Must be self-directed , able to work independently with limited management oversight
• Must have good verbal and written communication skills
• Must have strong computer skills
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed
• Multiple project and time management skills are required
• BS in Electronics, Engineering, or Computer Technology and related fields
• A+ and Net+ certification