Sales Development Representative

Instinct Science develops veterinary practice software, clinical and pharmaceutical decision-support resources, and AI tools. The Sales Development Representative generates qualified pipeline by researching and engaging veterinary prospects, qualifying leads, and scheduling discovery calls while collaborating with sales, marketing, and product teams.

Responsibilities:

• Conduct research to identify and target potential clients in collaboration with the sales team
• Initiate meaningful conversations with potential customers via phone, email, and at trade shows
• Qualify inbound leads and schedule discovery calls for Account Executives
• Educate prospects on the value of Instinct's products
• Support lightweight onboarding experiments and share feedback with the product team
• Collaborate with marketing and sales teams to refine messaging and improve lead quality
• Stay updated on industry trends, competitors, and customer needs to identify new opportunities
• Adapt and/or contribute to new tasks or priorities as needed

Requirements:

• 1+  years of experience in sales or customer-facing roles
• Strong communicator, comfortable on the phone and via email
• Motivated by hitting activity metrics (calls, emails, booked meetings)
• Quick learner, eager to understand veterinary practice needs
• Thrives in a high-velocity environment with shorter sales cycles (~30 days)
• Naturally curious, eager to dig deeper, ask great questions, and continuously learn about customers, products, and the market
• Open to feedback, quick to adapt, and willing to apply new approaches to improve and grow consistently
• Prior experience in SaaS sales or healthcare/veterinary industries
• Familiarity with CRM tools (e.g., Salesforce, HubSpot)
• Track record of exceeding activity-based KPIs in sales or customer success
• Passion for animal health or background working in/with veterinary practices
• Experience in high-velocity inside sales environments