EHR Support Specialist

EHR Support Specialist:

Key Responsibilities:

• Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, CCDA/CCD exchange, and services such as NC*Notify.
• Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
• Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.

• Provide expert guidance on interoperability standards including HL7 v2, CCDA, CCD, USCDI, and NC HIEA Interoperability Standards.
• Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.

• Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
• Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
• Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.

• Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools.
• Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
• Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.

• Collaborate with NC HIEA teams on interoperability and data quality initiatives.
• Support NC HIEA s role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes.