Randstad Digital is seeking an experienced IT/AV Support Specialist for an exciting opportunity in Houston, TX. This person will deliver multiple audio and general information technology services to end users across the US.
Perform installation repair and upgrade of computer hardware.
Perform troubleshooting of hardware and software issues.
Present training on hardware and software packages.
Perform preventative IT/Network maintenance tasks.
Work with Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources.
Resolving any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
Collaborate with AV integration partners to coordinate design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.
Perform acceptance testing for any AV integrated control system for all new installations, moves, or changes.
Develop AV standard configurations that meet the needs of the client
Installation of basic and standard AV when schedule or cost prohibits use of AV integration partner.
Actively develop and maintain business relationships with regional office staff and management for feedback/user integration.
Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.
Provide support for customers in all client locations via phone, video, e-mail, and in-person to resolve.
Resolve incidents assigned from other IT groups or non-IT sources.
Provide AV support during presentations and company-sponsored events
Provide setup and execution of video conferences.
Provide training and education to client employees on usage of AV systems.
Performs other duties as assigned
Requirements:
- Bachelor's degree in computer science, Information Technology, or related degree. and 4 years of experience Required or Applicable years of experience may be substituted for degree requirement.
- This position requires a self-starter with a bias for proactive initiative, excellent follow-through on tasks, strong oral and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.
- Technical expertise in desktops, workstations, laptops and other IT peripheral devices required.
- Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills.
- Excellent audio-visual skills, including issue troubleshooting abilities.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Proficient computer skills including Microsoft Office suite.
- Microsoft A+ certification Preferred
desktops,Information Technology,computer science,laptops,Microsoft Office suite,LAN/WAN,strong oral and written communication skills,communicate,Excellent written and verbal communication,problem-solving,troubleshooting skills,troubleshooting abilities,Strong analytical and problem-solving skills,self-starter,proactive,teamwork,continuous improvement,A+ certification,technical advice,visual skills,workstations
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
