Senior Product Manager, Servicing

Aon is seeking a Senior Product Manager to lead the vision, strategy, and evolution of its Servicing product domain. The role spans policy servicing, account management, and claims, and focuses on creating connected, scalable experiences while driving discovery, delivery, and cross-functional alignment.

Responsibilities:

• Own and drive the product vision, strategy, and roadmap for the Servicing domain, aligned with enterprise objectives and business priorities
• Lead the evolution of capabilities across policy servicing, account management, and claims, including policy management, endorsements, renewals, and related servicing interactions
• Identify opportunities to simplify complex insurance processes, increase self-service adoption, improve retention, and reduce operational costs
• Establish a scalable approach to servicing that supports diverse insurance products, business models, distribution channels, and brands
• Define meaningful product outcomes, success metrics, and investment priorities
• Translate business challenges, customer needs, and market opportunities into actionable product strategies and requirements
• Lead discovery to understand current-state challenges, validate opportunities, and define future-state capabilities
• Prioritize investments based on customer value, business impact, feasibility, and strategic alignment
• Partner with Engineering, Architecture, Experience, Intelligence, Operations, and business stakeholders to deliver cohesive solutions
• Balance near-term business needs with long-term capability development, reducing fragmentation and unnecessary customization
• Measure product performance and continuously refine priorities based on insights and results
• Lead, coach, and develop product managers and other product team members within the Servicing domain
• Establish strong partnerships with business leaders across multiple insurance businesses to align priorities and drive adoption
• Partner closely with other product domain leads, including Growth & Distribution, Payments, and Enterprise Capabilities, to align strategies, coordinate priorities, and deliver integrated capabilities and seamless end-to-end experiences
• Navigate cross-domain dependencies, shared ownership, and competing priorities to drive alignment, resolve trade-offs, and ensure cohesive product outcomes
• Collaborate with Experience to create consistent, intuitive customer, partner, and colleague journeys across digital and assisted channels
• Demonstrate initiative and urgency in identifying opportunities, addressing challenges, and driving decisions forward
• Communicate product direction, trade-offs, progress, and outcomes clearly to senior leadership

Requirements:

• 7+ years of experience in product management, including ownership of complex digital products or business capabilities
• Demonstrated experience defining product strategy, managing roadmaps, and delivering measurable business outcomes
• Experience leading product teams or providing leadership across multiple product initiatives
• Strong understanding of product discovery, prioritization, requirements definition, and iterative delivery
• Ability to translate complex business processes into scalable, customer-centered product capabilities
• Strong analytical, problem-solving, stakeholder management, and communication skills
• Proven ability to navigate ambiguity and complexity, independently establish direction, and drive progress without relying on predefined solutions or detailed instructions
• Bachelor's degree or equivalent years of industry experience
• Experience in commercial property and casualty insurance, insurance distribution, or related financial services
• Familiarity with insurance policy administration, endorsements, renewals, claims, or servicing operations
• Experience supporting multiple business units, brands, or product lines through shared capabilities
• Experience modernizing legacy processes and transitioning organizations toward product-led operating models