Product Manager (ROPS)

DaVita is seeking a Product Manager for its Revenue Operations product team. The role governs product intake and lifecycle practices, supports AI-enabled solution testing and monitoring, and translates operational needs into product requirements and measurable improvements.

Responsibilities:

• Govern standardized product intake, discovery, and lifecycle frameworks across the team, managing and monitoring the central front-door intake process
• Author, evolve, and scale the team’s Product Operations Playbook by codifying standard templates, requirement definitions, and standard operating procedures
• Act as a technical thought partner to translate business and operational pain points into clear user stories, functional acceptance criteria, and system workflow maps under the guidance of product leadership
• Support the rollout and ongoing management of AI-enabled solutions, monitoring deployed intelligent agents against expected behavior, tracking feature drift, and feeding performance insights into iterative development backlogs
• Support User Acceptance Testing (UAT) and operational readiness evaluations, ensuring test scenarios reflect real-world operational workflows and edge cases
• Synthesize Voice of the User trends across multiple channels (user surveys, employee feedback loops, stakeholder forums) into actionable product roadmap inputs
• Partner with Analytics and Business Intelligence teams to establish standardized product scorecards, KPI dashboards, and post-deployment value realization tracking
• Facilitate structured retrospectives and cross-functional feedback loops across Product, Analysis, and Engineering lanes to identify operational bottlenecks and drive continuous process improvements
• Partner closely with Engineering, Operations, Legal, and Compliance stakeholders to ensure all system updates and automated workflows maintain data integrity and mitigate business risk

Requirements:

• Bachelor's Degree in Business Administration, Information Systems, Healthcare Administration, Computer Science, or a related discipline
• 4+ years of experience in product operations, product management, or agile business analysis within a software delivery environment
• Strong technical acumen with the ability to bridge the gap between business operations and engineering teams, translating complex operational needs into structured software requirements
• Hands-on experience with agile and workflow management tools and a passion for establishing scalable operating standards
• Working understanding of or strong enthusiasm for AI concepts, with the ability to support functional testing, prompt/agent performance monitoring, and drift analysis
• Demonstrated ability to synthesize qualitative feedback and quantitative data into clear operational insights and process improvements
• Proven organizational skills with a bias toward action, structured problem-solving, and continuous process optimization
• Strong interpersonal and relationship-building skills, with the ability to influence cross-functional peers without direct authority
• Experience in healthcare technology, revenue cycle operations, or enterprise workflow automation