Webinar Producer & Virtual Event Operations Manager

The Fiber Broadband Association is seeking a Webinar Producer & Virtual Events Operations Manager to plan, promote, produce, and deliver webinars and virtual events. The role manages webinar programming and production, coordinates speakers and sponsors, supports event marketing and follow-up, and works to improve process efficiency and cost savings.

Responsibilities:

• Own the lifecycle for one-hour video webinar production (140+ webinars annually) including but not limited to scheduling, creating registration pages, producing eblasts, preparing social media post collateral, writing webinar scripts, creating PowerPoint decks, leading prep calls with guest speakers, and executing webinars
• Fulfill the full scope of deliverables and branding owed to sponsors and Premier members for one-hour webinars; serve as the primary contact for members and non-members as well as speakers and registrants; follow through on responding to requests, questions, and provide timely customer service
• Hosting responsibilities and/or Q&A moderation and housekeeping remarks duties on- screen for video webinars
• Trained as an organizer on the ON24 platform for live and pre-recorded webinars
• Distributing new contacts from webinars to Membership Team in a timely manner post-webinar
• Identify, recruit, and book guests for the weekly Fiber for Breakfast podcast, sourcing industry leaders, members, and partners whose expertise aligns with timely fiber broadband topics
• Writing virtual event recap emails with results/metrics, documenting webinar metrics, and sending thank you e-notes to participants post-webinar
• Adding events to website calendar and website resource section (i.e. webinar replay, presentations) on www.fiberbroadband.org
• Coordinate with FBA Board members, FBA committee members, and FBA partners serving as guest speakers on 30-minute and one-hour webinars
• Serve as a secondary member of the Fiber for Breakfast weekly webinar series production team and step up as a backup for the lead role, when necessary
• Travel to annual Fiber Connect conference (June 2027), Premier Member Meeting (December 2027), and potential domestic travel to 1-3 Regional Fiber Connect events throughout the year (2027)
• Duties as assigned for other live events

Requirements:

• self-starting, detail-oriented, independent team member with a poised, outgoing personality who can adapt to any situation
• High technology aptitude and comfort on webinar platform and other components of a tech stack (including Association Management Software like, Impexium)
• Strong writer and proofreader
• Extraordinary attention to detail
• On-screen presence and charisma
• Relationship-builder
• Commitment to delivering an exceptional customer experience
• Prioritize quality control of virtual event experience for FBA community
• Bachelor's or advanced degree in business administration, marketing, communications, or related field
• Experience in working with cross-functional teams on multiple projects with demonstrably successful deliverables
• Experience developing, delivering, and producing webinars or Live Virtual training required
• Demonstrable experience building successful working relationships with internal and external project teams
• Superior project management skills – experience successfully managing multiple projects and stakeholders in various stages of development required
• Experience with digital marketing, blogs, archiving, podcasts, streaming
• Previous experience in webinar production, event planning, project management, member services, customer experience, and/or an association a definite plus!