Senior Data Analyst, Enterprise

1Password is hiring a Senior Data Analyst, Enterprise to partner with Customer Success and support its product-led digital customer journey. The role analyzes customer lifecycle behavior, turns findings into actionable growth recommendations, and helps define measurement and data foundations for scaled success and AI capabilities.

Responsibilities:

• You’ll shape how the business understands what drives adoption, retention, and expansion, analyzing how customers move from sign-up to activation, engagement, conversion, expansion, and renewal, and turning that into clear, actionable insight on the growth levers leadership can act on
• Sitting within our centralized analytics function, you’ll work closely with Customer Success, Product, Growth, RevOps, and Data Engineering, bringing strategic thinking, deep PLG expertise, and the ability to turn complex data into clear recommendations that move the business forward
• You’ll help define how digital and scaled success programs are measured, size opportunities, show where to invest next, and help shape the data foundations that underpin our AI and automation capabilities

Requirements:

• 5+ years in analytics within complex B2B SaaS environments, ideally in a product-led or self-serve motion
• Strong PLG and customer lifecycle expertise, including activation, PQLs, cohort analysis, retention, churn, expansion, and growth modeling
• Experience partnering with Customer Success, Product, and Growth stakeholders and translating open-ended business questions into analytical frameworks
• Ability to synthesize complex analysis into clear recommendations and communicate them to senior leaders, influencing decisions and priorities
• Experience with experimentation (A/B testing), statistical modeling, or predictive techniques (e.g., churn or propensity modeling) in a business context
• Advanced SQL and strong experience with large-scale analytical datasets, including product usage and event data
• Hands-on experience with modern AI/BI tools (Hex, Omni, Claude, Dust, or similar)
• Comfort in modern cloud data ecosystems: Snowflake, Databricks, dbt
• Experience working with GTM and customer platforms such as Salesforce and a CS platform (Gainsight, or similar)
• B2C or hybrid B2B/B2C experience is a plus
• Familiarity with product analytics tools (Amplitude, Segment, or similar) is a plus