Director, Product Management

Restaurant Technologies, Inc. is hiring a Director of Product Management to lead product strategy and execution that strengthens its market position, improves customer experience, and drives profitable growth. The role oversees product roadmaps and lifecycle management across products, hardware, and digital capabilities, leading cross-functional development, commercialization, and performance optimization.

Responsibilities:

• Develop and execute product strategies and roadmaps based on customer needs, market dynamics, competitive insights, business priorities, and growth opportunities
• Maintain a deep understanding of the competitive landscape, macro trends, competitor and supplier offerings, emerging capabilities, and evolving customer needs to inform product strategy and priorities
• Lead product planning and lifecycle management, including business case development, forecasting, product requirements, cost targets, commercialization, launches, and ongoing product performance
• Develop and recommend priorities for geographic expansion, oil offerings, hardware enhancements, digital capabilities, and other product growth opportunities
• Monitor product performance and key customer, operational, and financial measures to evaluate results, identify opportunities, and recommend adjustments to product strategies and roadmaps
• Translate customer needs and market opportunities into new products, services, and capabilities that strengthen the customer value proposition and create competitive differentiation
• Partner with Finance and Sales to develop strategies that increase penetration within existing customer accounts, attract new business, and maximize profitable growth
• Partner with Marketing to strengthen the Total Oil Management value proposition and advance its position within the U.S. foodservice industry
• Collaborate with Engineering to develop and enhance solutions that address customer pain points, improve the customer experience, create competitive advantages, and improve business performance
• Identify and evaluate opportunities to partner with OEMs, suppliers, and sales channel partners to expand product capabilities, customer reach, and growth
• Lead cross-functional product development and commercialization efforts from customer discovery and requirements definition through testing, launch, adoption, and post-launch evaluation
• Partner with Operations to establish consistent success criteria and operational requirements for product installation, service delivery, and customer communication across the network
• Represent Product Management on project steering committees and other cross-functional forums, providing product expertise and recommendations to support prioritization and resource decisions
• Lead key cross-functional initiatives related to product strategy, development, commercialization, and growth, ensuring stakeholder alignment, clear milestones, accountability, and delivery of business outcomes

Requirements:

• Bachelor's degree in Business Administration, Finance, Marketing, Engineering, or a related field
• 10+ years of progressive professional experience in product management, product development, strategy, commercial growth, or related disciplines
• Demonstrated experience developing product strategies and roadmaps and managing products throughout the product lifecycle
• Experience gathering and translating customer requirements into new or improved products and services and successfully bringing those offerings to market
• Strong financial and commercial acumen, including experience with P&L management, business case development, forecasting, cost management, and financial analysis
• Experience leading complex cross-functional initiatives involving functions such as Sales, Marketing, Finance, Engineering, and Operations
• Strong analytical and problem-solving skills with the ability to translate customer, market, operational, and financial data into actionable recommendations
• Demonstrated ability to balance strategic thinking with execution and delivery of measurable business results
• Strong communication, presentation, and influencing skills, including the ability to communicate product strategies, business cases, recommendations, and results to senior leadership
• MBA or other relevant advanced degree
• Experience with structured product development and stage-gate processes incorporating agile and waterfall methodologies
• Experience defining requirements for and launching customer-facing digital solutions, particularly customer portals supporting service, billing, or operational capabilities
• Customer account management, strategic partnership, or other commercial experience
• Experience developing partnerships with OEMs, suppliers, technology providers, or sales channel partners
• Experience managing products or services with significant operational, hardware, or field-service components