Director, Product Management - Agency Solutions

Moore is a data-driven constituent experience management company serving purpose-driven organizations. The Director of Product Management – Agency Solutions leads product strategy and execution across the Agency Solutions portfolio, using data and analytics to guide investments and delivering capabilities with cross-functional partners.

Responsibilities:

• Own the product vision, strategy, and multi-year roadmap for Agency Solutions, aligning investments to Moore’s business priorities, client outcomes, and agency growth goals
• Serve as the primary product partner to Agency Leaders and executive stakeholders, shaping where product and technology can create the most value across agency operations and client delivery
• Lead discovery, requirements, and delivery directly for the highest-impact initiatives, and lead a supporting team as the portfolio grows
• Make portfolio-level prioritization and investment decisions across client and agency needs, new capabilities, platform improvements, technical dependencies, and operational excellence, and communicate the trade-offs clearly
• Build business cases for new initiatives, including expected value, cost, risk, and success measures, and secure alignment with leadership
• Set the AI direction for agency work, identifying where copilots, agents, and automation can improve quality, speed, and profitability, and guiding responsible adoption
• Establish product, adoption, quality, and financial metrics for Agency Solutions, and report progress and outcomes to senior leadership
• Apply deep knowledge of data & analytics, which many of the products across Agency Solutions will require
• Partner with engineering, data, design, and creative technology leaders to align capacity, sequence dependencies, and deliver against roadmap commitments
• Establish consistent product practices across Agency Solutions, including discovery, requirements, release planning, launch, enablement, and post-release learning, that scale across stakeholders and products

Requirements:

• 10+ years of experience in product management, with progressive responsibility for product strategy and cross-functional leadership
• Track record of setting product strategy and owning multi-year roadmaps for a product portfolio or significant product line, with measurable business results
• Experience partnering with executive stakeholders and translating business strategy into product investment decisions
• Proven ability to lead through influence across cross-functional teams
• Strong business acumen, with experience building business cases and connecting product decisions to revenue, cost, profitability, and client outcomes
• Hands-on experience with Agile delivery using JIRA, Confluence, or similar platforms, including writing requirements, user stories, and acceptance criteria
• Skilled at bringing structure to ambiguous, cross-functional problems and making clear, well-reasoned prioritization decisions
• Demonstrated data & analytics expertise is required, as you will lead products that rely heavily on analytics. Experience defining success metrics, analyzing data, and using insights to guide strategy and communicate results
• Excellent written and verbal communication skills, with the ability to influence senior leaders and work effectively with technical teams
• Bachelor's degree required
• people management experience, or readiness to build and lead a team, is a plus
• Experience taking AI-enabled products or workflows from concept to adoption is strongly preferred
• Knowledge of agency operations, nonprofit fundraising, reporting and measurement, media, digital, or creative technology is preferred
• MBA or equivalent practical experience is a plus