AI Product Manager

Modernize is hiring a Senior Product Manager to lead AI-powered customer acquisition experiences across conversational platforms. The role owns product strategy and execution for conversational journeys, AI integrations, and solutions that help homeowners find contractors, request quotes, and connect with service providers.

Responsibilities:

• Lead the product strategy, roadmap, and execution for AI-powered conversational experiences and integrations
• Own the development of MCP (Model Context Protocol) capabilities and APIs that connect external AI assistants with contractor services
• Design and optimize conversational customer journeys across WhatsApp, RCS, and other messaging platforms
• Drive the development of LLM-powered solutions for homeowner qualification, contractor matching, and lead generation
• Partner with Legal and Compliance teams to ensure appropriate consent capture, data privacy, and regulatory compliance
• Collaborate with Engineering to define technical requirements, evaluate product performance, and deliver scalable solutions
• Work with integration teams to connect qualified leads with contractor CRM, scheduling, and dispatch systems
• Define and monitor product KPIs, including conversion rates, lead quality, AI performance, and revenue impact
• Identify opportunities to expand AI-powered distribution channels and strategic platform partnerships

Requirements:

• 5+ years of Product Management experience, including ownership of complex technical products
• 2+ years of experience managing AI/Chatbot, LLM or similar products
• Proven experience launching LLM-powered or generative AI products into production
• Strong understanding of AI agents, MCP, function calling, or similar AI integration frameworks
• Experience working with messaging platforms such as WhatsApp Business, RCS, or SMS
• Familiarity with TCPA regulations, consent management, and compliance requirements for customer communications
• Experience leading zero-to-one product initiatives, from strategy through launch and optimization
• Strong technical aptitude and ability to collaborate effectively with engineering teams
• Excellent stakeholder management, communication, and analytical skills
• Experience in lead generation, marketplaces, home services, or conversational commerce
• Familiarity with AI assistant ecosystems such as OpenAI, Anthropic, or Google Gemini
• Experience with CPaaS providers such as Twilio, Sinch, Infobip, or Bird
• Hands-on familiarity with SQL, API integrations, debugging, or MCP prototyping
• Experience optimizing AI product performance, including evaluation frameworks, accuracy, latency, and cost efficiency