Principal Product Manager

Snapdocs builds workflow software and AI-driven automation for mortgage closings. The Principal Product Manager will own the Quality Control product area, leading strategy and product direction from customer discovery through launch and post-launch evaluation. The role works across customers and internal teams to deliver commercially viable products and use results and feedback to shape the roadmap.

Responsibilities:

• Set product direction for Quality Control, from customer discovery through release and post-launch learning
• Learn how lenders review closing documents and where those workflows break down
• Separate shared customer needs from one-off requests, then make clear product choices
• Partner with Engineering and Data Science on requirements, trade-offs, and delivery
• Give Implementation, Customer Success, and Sales clear guidance on product decisions
• Track product results after launch and use customer feedback and usage data to shape the roadmap
• Use AI for routine research, synthesis, and drafting, then verify its work before decisions move forward

Requirements:

• Experience owning a B2B software product through discovery, delivery, and post-launch evaluation
• Strong product judgment, including the ability to separate a broad customer need from a one-off request
• Examples of making decisions with incomplete information and explaining what evidence shaped the call
• Experience working with Engineering and customer-facing teams such as Sales, Implementation, or Customer Success
• Clear written and verbal communication. You can make a complex workflow easy to discuss
• Use AI as part of your product work, including research synthesis, drafting, or routine analysis
• Mortgage or title experience is preferred