Senior Business Analyst

Scion Staffing is conducting a search for a partner consulting organization specializing in enterprise technology solutions and digital transformation. The Senior Business Analyst will support enterprise Field Service Management implementations by gathering and translating requirements, analyzing business processes, and supporting integrations and testing for clients in utilities, energy, and telecommunications.

Responsibilities:

• Lead client-facing discovery sessions, stakeholder interviews, and requirements-gathering workshops to understand business objectives, operational workflows, and system requirements
• Analyze existing business processes, identify operational gaps, and recommend improvements supporting Field Service Management, mobile workforce operations, and enterprise technology implementations
• Translate business requirements into detailed functional specifications, user stories, process flows, acceptance criteria, and supporting documentation for technical and implementation teams
• Collaborate with Solution Architects, Technical Analysts, Project Managers, and client stakeholders to support FSM implementations and integrations with ERP, CRM, and other enterprise applications
• Develop test cases, support functional and integration testing, coordinate User Acceptance Testing (UAT), and assist with defect identification, resolution, and validation
• Utilize SQL, Jira, Confluence, SharePoint, and process mapping tools to analyze data, manage requirements, maintain project documentation, and support successful system implementations

Requirements:

• Minimum of 8+ years of professional business analysis experience, with demonstrated involvement in enterprise technology implementations, systems integration, and functional requirements analysis
• Required experience in utilities, energy, or telecommunications is a MUST, with a strong understanding of Field Service Management (FSM), field operations, and mobile workforce processes
• Demonstrated hands-on functional business analysis experience supporting enterprise FSM implementations, including requirements gathering, business process analysis, gap assessments, and functional solution design
• Required hands-on SQL experience for data analysis, querying, and validation, along with proficiency in Jira, Confluence, SharePoint, and business process mapping tools
• Demonstrated experience independently leading requirements-gathering workshops, conducting business process and gap analyses, developing detailed functional specifications, writing user stories and test cases, and supporting User Acceptance Testing (UAT) throughout enterprise system implementations
• Strong understanding of enterprise FSM solutions, mobile workforce operations, and/or integrations with ERP and CRM systems
• Proven ability to collaborate with Solution Architects, Technical Analysts, Project Managers, and client stakeholders , with excellent communication, analytical problem-solving, and organizational skills