Staff Product Manager, In Store Offerings

Owner is hiring a Staff Product Manager to lead its in-store offerings and build the product and operating model for its POS and kiosk businesses. The role involves working closely with restaurant operators and coordinating cross-functional teams to turn customer needs into scalable products.

Responsibilities:

• Shift restaurant software from outputs to outcomes. Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act
• Own the core operator experience across mobile and desktop. Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience
• Build personalized business guidance. Show restaurants the value Owner is driving, identify the highest-impact opportunities, and deliver the right recommendation across product, email, SMS, customer success, and AI agent experiences
• Scale unified guest and order management. Help restaurants monitor, manage, and resolve reviews, support requests, forms, order issues, and operational exceptions quickly
• Productize best-practice playbooks into simple actions. Turn proven operator and customer-success workflows into personalized recommendations, one-tap actions, and safe automation
• Earn trust in AI-assisted execution. Design the permissions, confirmations, evaluation loops, rollback paths, and failure handling needed for restaurants to trust Owner with increasingly important work
• Operate forward-deployed. Spend meaningful time with restaurant owners and teams — in restaurants, in kitchens, over text, and alongside our support and success teams — to understand what actually happens day to day. Turn that proximity into sharper product priorities, better AI behavior, and products that feel like real leverage for operators
• Lead through ambiguity. Align product, design, engineering, data, AI, customer success, and operations around the highest-impact operator outcomes

Requirements:

• 5+ years of product management experience, or equivalent building experience, with a track record of shipping high-impact products
• Forward-deployed customer obsession. You build conviction by getting close to the work: visiting restaurants, observing live workflows, texting with operators, shadowing frontline teams, and understanding how work actually gets done before deciding what to build
• AI product instincts grounded in real operations. You think in loops — signals → decisions → actions → learning — and care deeply about quality, trust, and iteration
• Excellent product judgment and taste. You can reduce cognitive load, simplify messy workflows, and design products that feel obvious to busy, non-technical users
• Technical depth and strong engineering partnership. You can reason about systems, data flows, integrations, permissions, reliability, and tradeoffs
• Bias toward outcomes over features. You know how to connect product work to customer and business impact, not just launches
• Strong prioritization and execution. You can balance speed, correctness, and long-term maintainability in a fast-moving environment
• Cross-functional leadership. You can align opinionated stakeholders, create clarity from ambiguity, and keep teams moving