Salesforce Business Analyst

Altus Group is hiring a Salesforce Business Analyst to translate go-to-market needs into practical Salesforce solutions. The role partners with business stakeholders and the Enterprise Applications team to shape requirements, improve workflows, and support Salesforce configuration, implementation, testing, and adoption.

Responsibilities:

• You will partner with stakeholders across the business to understand go-to-market requirements, assess current processes, and identify opportunities to improve how teams work. You will turn those needs into clear requirements, user stories, acceptance criteria, and practical solution recommendations
• You will work closely with developers, administrators, and other Enterprise Applications team members to design and deliver Salesforce solutions. You will contribute hands-on to configuration and help ensure solutions make effective use of standard Salesforce capabilities
• You will analyze workflows, identify gaps and inefficiencies, and help implement changes that improve business processes and the quality of Salesforce data. You will also support reporting and dashboard requirements to help teams access useful business information
• You will help plan and coordinate user acceptance testing, validate that solutions meet business requirements, and investigate issues as they arise. You will also contribute to documentation, training, and change management to help users adopt new functionality and processes

Requirements:

• You can work with stakeholders to understand business needs, assess processes, and translate requirements into clear user stories, acceptance criteria, and solution specifications
• You know how to ask the right questions and connect business objectives with practical technical solutions
• You understand Salesforce functionality, including standard and custom objects, relationships, reports, dashboards, automation, and access controls
• You can contribute directly to Salesforce configuration and help deliver solutions that make effective use of out-of-the-box capabilities
• You have experience supporting solution delivery through testing, validation, and implementation
• You can work with technical teams to resolve issues, assess data quality, and ensure solutions meet business requirements
• You can build relationships with stakeholders across business and technical teams, explain technical concepts clearly, and keep work moving through competing priorities
• You bring a practical, collaborative approach to solving problems and improving processes
• A Salesforce Business Analyst or Administrator certification is considered an asset