Overnight Customer Service Representative

Capital Management Services is hiring remote overnight customer service representatives to assist customers of a large banking institution with lost or stolen debit cards and suspected account fraud. The role helps customers protect their accounts and resolve concerns, including filing disputes and deactivating affected cards.

Responsibilities:

• Assist customers reporting lost or stolen debit cards and suspected fraudulent transactions
• Help customers file disputes and deactivate affected debit cards to protect their accounts
• Maintain an empathetic, professional tone when assisting customers through stressful situations
• Use problem-solving and communication skills to address customer concerns

Requirements:

• Be at least 18 years old
• Have a high school diploma or GED
• Have at least three years of customer service experience
• Have at least three years of experience using a PC or laptop
• Demonstrate strong communication and problem-solving skills
• Have an Android smartphone running OS 11.0 or higher, or an iPhone running iOS 15 or higher
• Have either a smartphone with unlimited calling minutes or a landline phone
• an associate degree is preferred