REMOTE | Bilingual Spanish Customer Service Representative ( FL,GA,MI,NC,PA,SC,TX,VATX, SC, NC, FL, GA, VA ONLY)

Frontline Group is hiring bilingual Spanish/English Customer Service Representatives to support individuals seeking emergency shelter and resources. The role provides this support remotely.

Responsibilities:

• You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home

Requirements:

• Fluent Bilingual Spanish/ English speakers (spoken and written)
• Call center or customer service experience
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• MUST reside and plan to work from home in FL, GA, NC, MI, PA, SC, TX, or VA ONLY
• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors – this helps you see multiple programs at once while assisting customers
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once
• CPU utilization should be 50% or less
• Internet connections: your computer must have a Ethernet (RJ-45) port
• Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal
• Download speed: 20 Mbps or higher (for receiving data)
• Upload speed: 10 Mbps or higher (for sending data)
• Ping: 20 MS or less (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less
• Open availability required (including weekends)
• Remote work experience is a plus