Customer Service Representative

Phare Consulting Group is hiring a Customer Service Representative to support client staff throughout project work. The role handles client inquiries, tracks requests through resolution, assists with basic invoice and access questions, and keeps project communications and CRM records organized.

Responsibilities:

• Answer client emails, calls and chat messages, most within a few hours
• Log each request and stay with it until it is closed
• Send survey links, data request lists and reminders for the project teams
• Settle simple invoice and access questions yourself and pass on the rest
• Keep client contacts current in our CRM
• Turn the questions that keep coming back into a short FAQ for each project

Requirements:

• Experience in customer service, a call center or front desk work (internships count too)
• Answering customer emails and phone calls as part of the job
• Microsoft 365 or Google Workspace
• Zendesk, Freshdesk, HubSpot or another help desk tool (bonus)
• Business clients rather than consumers (bonus)