Director, Product Management

First Due provides software solutions for fire and EMS agencies. The Director, Product Management will lead a team of Product Managers and own product strategy across multiple product lines, partnering across the organization to deliver measurable customer and business value.

Responsibilities:

• Lead, coach, mentor, and develop a high-performing team of Product Managers
• Own the Product Management function, including ongoing, continuous feedback, talent management, career development, and establishing product management standards and best practices
• Own product strategy, roadmap development, prioritization, and execution across multiple product areas
• Partner with Engineering and Design to deliver high-quality products while balancing customer needs, technical constraints, and business priorities
• Define and execute an AI product strategy that responsibly incorporates artificial intelligence and automation into the product portfolio
• Champion data-driven product development through analytics, experimentation, customer insights, and product KPIs
• Build strong relationships with customers, public safety agencies, and internal stakeholders
• Present product strategy and roadmap updates to leadership
• Support go-to-market planning, launches, pricing discussions, and customer communications

Requirements:

• 8+ years of progressive Product Management experience, including 3+ years' managing, leading and mentoring product managers
• Experience delivering SaaS products in cloud native environment
• Experience building and scaling mission-critical, highly reliable software platforms where availability, performance, security, and resiliency are essential
• Demonstrated success managing complex product portfolios and cross-functional teams
• Strong strategic thinking, analytical, communication, and leadership skills
• Bachelor's degree required
• All applicants must be authorized to work for any US employer in the United States
• Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time
• advanced degree preferred
• Experience in public safety, government technology, Fire, EMS, Law Enforcement, or Emergency Management software
• Experience scaling high-growth SaaS organizations
• Experience leading AI-enabled product initiatives and intelligent workflow automation
• Strong understanding of product analytics, experimentation frameworks, and data-informed decision making