Director of Project Management

Clark National Accounts is hiring a Director of Project Management to lead and scale its Project Services business. The role oversees strategic growth, customer and industry leadership, cross-functional partnership, talent development, and operational excellence for project services supporting national restaurant, retail, commercial, and institutional foodservice customers.

Responsibilities:

• Maintain, enhance, and scale CNA's Project Services business model to support the company's continued growth objectives
• Develop and execute strategic initiatives that drive revenue growth, profitability, operational efficiency, and customer satisfaction
• Identify, develop, and launch new service offerings based on evolving customer needs, industry trends, and business opportunities to disrupt an incumbent industry that has become disconnected from the customer
• Build scalable processes, systems, and organizational structures capable of supporting growth from a mid-sized operation to a large, multifunctional team
• Champion a culture of continuous improvement, innovation, and accountability throughout the organization
• Serve as a strategic advisor to customers and internal stakeholders regarding new location development initiatives, project execution strategies, operational readiness, equipment implementation, installation support, and related services
• Maintain a customer-first mindset while balancing the long-term interests of the business
• Leverage the operator perspective, industry knowledge, and experience to develop solutions that create measurable value for customers
• Anticipate customer needs and market trends, proactively adapting service offerings and operating models to earn credibility and lead the industry
• Lead and support the Solutions Executive function as the primary prospect-facing introduction to Project Services, ensuring the team establishes credibility as an industry newcomer, builds trust, and effectively communicates the value of CNA's project capabilities and service offerings
• Partner closely with Business Development to identify root business needs and craft solutions that deliver the greatest long-term value rather than simply fulfilling stated requests
• Ensure Solutions Executives possess the resources, training, and strategic direction necessary to effectively support customer growth initiatives
• Build strong cross-functional relationships and serve as a collaborative leader who aligns stakeholders around shared business objectives, facilitates productive discussions, and resolves organizational barriers to improve customer outcomes and overall business performance
• Partner with leaders across the organization to enhance processes, strengthen communication, drive operational efficiency, and influence strategic decision-making through data-driven insights, sound business judgment, and thoughtful leadership
• Support management team in investing in the development of young professionals through mentorship, advocacy, leadership development, and career progression opportunities. Grow the next generation of future leaders
• Foster a culture that inspires innovation, collaboration, ownership, professional growth, and encourages challenging the status quo
• Empower team members to make informed decisions while providing the guidance and support necessary for success
• Build leadership capabilities throughout the organization by focusing on business acumen, communication skills, strategic thinking, and operational excellence
• Protects and strengthens the high standard of excellence within the Project Services team while scaling to support the growing business
• Analyze operational and financial performance data to identify opportunities, mitigate risks, and improve customer outcomes
• Ensure project services operations remain scalable, efficient, consistent, and aligned with organizational goals
• Support the resolution of complex customer, project, and operational issues with urgency, professionalism, and sound judgment

Requirements:

• This role requires deep expertise in commercial foodservice equipment, commercial kitchen design and execution, restaurant development, and multi-site project management within national restaurant, hospitality, retail, or institutional foodservice environments
• • Experience in Business, Hospitality, Supply Chain, Operations Management, Project Management, or related field; equivalent experience may be considered
• • Strong working knowledge of commercial foodservice equipment and kitchen systems, including equipment specification, procurement, installation, commissioning, operational readiness, and lifecycle considerations
• • Demonstrated success driving a rapidly scaling business and leading large-scale project, operational, or customer service organizations
• • Experience leading managers and developing future leaders
• The successful candidate will:
• • Inspire teams to innovate and continuously improve
• • Foster an environment of collaboration, trust, and accountability
• • Advocate for team members while empowering decision-making and ownership
• • Remove barriers that limit individual and organizational success
• • Build strong relationships with customers, vendors, and internal stakeholders
• • Challenge the status quo and pursue industry-leading solutions
• • Balance strategic thinking with decisive action
• • Demonstrate relentless curiosity, adaptability, and a growth mindset
• • The desire and ability to work and communicate with other team members via chat, webcam, etc
• • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY)
• H-1B Visa Sponsorship Not Available, W2 only
• Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred
• wired connection is preferred, if possible