Sales Account Manager, Strategic Accounts

Versaterm is hiring a Sales Account Manager to expand its footprint within existing public safety customers. The role manages strategic accounts, grows revenue through renewals and cross-selling its public safety software portfolio, and builds executive relationships while coordinating with internal teams.

Responsibilities:

• Own the commercial relationship for a portfolio of existing strategic accounts, including state police, large municipal police departments, county and regional dispatch centers, and multi-agency programs
• Develop account plans that map each customer's current Versaterm footprint against the full product ecosystem and identify the highest-value expansion opportunities
• Drive upsells and cross-sell of additional products, modules, agencies, and subscription tiers into the installed base
• Lead renewal and expansion conversations, structuring pricing and bundles that increase customer value and Versaterm's recurring revenue
• Build and maintain executive relationships with chiefs, sheriffs, CIOs, dispatch directors, and elected or appointed decision-makers
• Navigate public-sector procurement for add-on purchases, including funding sources, council or board approvals, co-op purchasing vehicles, and contract amendments
• Partner closely with implementation, customer success, support, product, marketing, and contracts to keep customers happy and surface new opportunities early
• Work with the SAE team so that new customers are handed off cleanly and nurtured after go-live
• Forecast accurately and maintain disciplined pipeline and CRM hygiene
• Represent Versaterm at customer sites, user groups, and industry conferences, with regular travel

Requirements:

• 12+ years of enterprise software sales or account management experience, ideally in public safety, government, or another complex, long-cycle market
• Proven track record of growing revenue within existing accounts through upsell, cross-sell, and renewals, and consistently meeting or exceeding quota
• Ability to speak credibly about a multi-product portfolio and connect it to a customer's operational and budget realities
• Working knowledge of public sector buying processes, including funding, approvals, and procurement vehicles
• Credibility with law enforcement, dispatch, or public safety leaders; existing relationships in the space are a strong plus
• Strong executive presence, negotiation skills, and written and verbal communication
• Obtaining and maintaining all required security clearances is a condition of employment
• Experience with CAD, RMS, or related public safety technology is highly preferred