Principal Product Manager

VCI, whose payment technology is powered by Commercial Bank of California, is hiring a Principal Product Manager to lead assigned payment platforms and product domains. The role translates enterprise strategy, customer and partner needs, regulatory obligations, security priorities, and operational requirements into product outcomes, roadmaps, and coordinated delivery across ACH payment platforms.

Responsibilities:

• Independently lead assigned payment platforms, product domains, strategic initiatives, and operating responsibilities within approved enterprise priorities and delegated authority
• Partner with the Director of Product Management to divide portfolio ownership, clarify decision rights, balance workload, and maintain coordinated product strategy without recreating a single approval bottleneck
• Represent Product in executive and cross-functional forums; communicate portfolio status, decisions, tradeoffs, dependencies, risks, target outcomes, and required escalations
• Maintain succession-ready operating playbooks, decision logs, stakeholder maps, ownership matrices, delegated-authority records, cross-training plans, and secondary coverage for critical product domains
• Provide functional leadership, coaching, and standards for Product Managers and Business Analysts. This is initially a senior individual-contributor role and may exercise functional leadership without direct people-management responsibility
• Develop product vision, multi-quarter roadmaps, measurable objectives, and investment recommendations for assigned payment platforms, integrations, operational workflows, and customer-facing capabilities
• Build a structured understanding of customer, partner, market, operational, and support needs using stakeholder interviews, workflow observation, transaction and operating data, sales feedback, service trends, and competitive analysis
• Define target users, use cases, value propositions, adoption objectives, service impacts, and measurable business outcomes for major product investments
• Partner with Sales, Marketing, Finance, Operations, and Customer Support on business cases, pricing and packaging input, launch readiness, customer communication, adoption, and post-launch performance
• Use product, operational, financial, risk, and customer measures to recommend continued investment, remediation, rationalization, migration, or retirement
• Prioritize demand using business value, customer impact, regulatory and security urgency, operational and technical risk, dependencies, capacity, and effort; document approvals, deferrals, assumptions, and tradeoffs
• Recommend allocation of Product capacity across strategic initiatives, customer commitments, regulatory obligations, approved security remediation, operational support, technical debt, and modernization
• Partner with Technology leadership to reconcile product demand with engineering capacity, architecture dependencies, vendor constraints, delivery risk, and release sequencing
• Identify capability, staffing, vendor, knowledge-transfer, and succession needs and present evidence-based recommendations to Executive Management
• Lead Product requirements intake, discovery, analysis, review, approval, traceability, and change control, including business requirements, process flows, user stories, nonfunctional requirements, and acceptance criteria
• Ensure delivery commitments are supported by defined business outcomes, users, impacted workflows, data, controls, dependencies, security considerations, and measurable acceptance criteria
• Maintain current product decision records, business rules, system behavior, platform and integration dependencies, workflow documentation, roadmap assumptions, release history, known constraints, and primary and secondary ownership
• Lead Product traceability from approved business need through requirements, implementation, testing, release, production validation, and outcome measurement in coordination with accountable Engineering, QA, Operations, Security, and change-management owners
• Establish documentation standards, review cadences, ownership, and aging controls so institutional product knowledge remains accessible, current, auditable, and transferable
• Lead an ordered, groomed, traceable, and delivery-ready backlog for assigned domains; ensure epics and stories meet readiness standards before sprint or release commitment
• Convert approved priorities into sequenced backlogs, release objectives, milestones, requirements, and acceptance criteria; surface aging decisions, unresolved dependencies, and stalled work for timely resolution or escalation
• Facilitate scope and change control, clarify requirements, assess deliverables against approved acceptance criteria, and coordinate Product decisions with internal, offshore, nearshore, and third-party delivery partners
• Define product and business release criteria, coordinate readiness, and confirm post-release business behavior and outcomes without replacing QA, operational, security, architecture, or production-change approvals
• Use delivery and outcome measures to identify recurring causes of delay, rework, ambiguity, dependency failure, or missed value and recommend corrective action
• Lead product responsibilities across VCI’s Legacy, ACHWorks, and Veer platforms as parallel operating and modernization priorities, with clearly defined platform ownership, integration dependencies, and migration objectives
• Lead requirements across ACH transaction lifecycles, clearing, settlement, returns, exceptions, reconciliation, reporting, merchant onboarding, partner integrations, and related customer and operational workflows
• Translate approved NACHA, regulatory, risk, compliance, and sponsor-bank interpretations into product requirements and acceptance criteria; support processor, sponsor-bank, ISV, and integration discussions
• Partner with Architecture and Technology on business-aligned modernization plans that improve transparency and observability, reduce key-person and vendor dependency, and define sequencing, readiness, rollback, and retirement criteria
• Incorporate approved critical and high-risk security remediation, regulatory obligations, and risk-treatment priorities into product planning and backlog processes in accordance with established Information Security and enterprise-risk requirements
• Ensure assigned remediation work has documented ownership, priority, dependencies, target disposition, and escalation when timing, capacity, scope, or business priorities conflict with established risk requirements
• Maintain audit-ready Product records and coordinate supporting approval, testing, exception, and post-release evidence from the applicable control owners
• Define business impact, customer impact, workarounds, and Product remediation priority; coordinate issue triage and corrective actions with Engineering, QA, Operations, Support, Infrastructure, Information Security, and other accountable functions
• Must approve Product requirements, acceptance criteria, backlog sequencing, Product readiness, and routine portfolio decisions within assigned domains and delegated limits
• May lead prioritization and recommend investment, deferral, remediation, migration, resource-allocation, vendor, and platform-rationalization actions
• Must escalate material regulatory interpretations, contractual commitments, budget decisions, architecture or security exceptions, production change approvals, and enterprise-risk acceptance to the designated accountable owner or Executive Management
• Under normal operations, independently leads assigned domains and Product operating disciplines. During an authorized leadership absence or transition, may assume broader day-to-day Product leadership within documented delegation limits

Requirements:

• 8+ years of progressive experience in Product Management, payment platforms, financial technology, or related product leadership, including ownership of complex regulated products from discovery through production operation
• Deep knowledge of ACH processing, transaction lifecycles, returns, exceptions, settlement, reconciliation, controls, operational workflows, and partner integrations
• Demonstrated ability to lead substantial product domains independently, represent Product with executives, resolve cross-functional conflicts, and maintain continuity in a complex operating environment
• Experience developing product strategy, roadmaps, business cases, requirements, process models, user stories, acceptance criteria, KPIs, and evidence-based prioritization decisions
• Ability to understand API documentation, REST APIs, webhooks, event-driven integrations, data models, service dependencies, logs, and distributed-system failure scenarios sufficiently to make sound product decisions. Hands-on software development is not required
• Experience with Jira, Confluence, or comparable product, requirements, and knowledge-management platforms, and with Agile or Scrum delivery practices
• Experience leading internal and distributed delivery partners within formal SDLC, change-management, audit, security, and regulatory-control environments
• Exceptional executive communication, facilitation, documentation, analytical, decision-making, and influencing skills
• Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment sponsorship
• NACHA Accredited ACH Professional certification
• Leadership experience across multiple payment or banking platforms, including modernization, migration, product rationalization, or vendor transition
• Experience with payments risk, fraud, underwriting, billing, reconciliation, reporting, merchant onboarding, processors, sponsor banks, or ISVs
• Familiarity with SOC examinations, IT general controls, vulnerability-remediation governance, and audit evidence