Senior Product Manager, Operations

Fetch is hiring a Senior Product Manager to build and scale the operational backbone of its community services platform. The role owns internal and service partner-facing workflows, partnering with Operations, Engineering, Design, and Data to improve efficiency and customer experience as Fetch expands its services and markets.

Responsibilities:

• Own the end-to-end product development for core operational and service partner workflows supporting Fetch’s service offerings
• Act as the primary product partner to Central Operations and Service Partner Operations leadership
• Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery
• Identify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long-term scalability
• Lead product discovery and delivery from ideation → discovery → development → launch, driving measurable business outcomes and act as the driving force behind your projects
• Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user-centered, and operationally efficient
• Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis
• Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets

Requirements:

• 8+ years of product management experience
• Proven experience owning complex internal or operational products, not just customer-facing features
• Strong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects
• Demonstrated success driving data-informed decision making, including experimentation and hypothesis testing
• Comfortable getting hands-on with data and performing ad-hoc analysis to inform product direction
• Ability to break down ambiguous problems into clear, actionable product plans
• Experience prioritizing roadmaps in the context of company goals, resource constraints, and operational realities
• Familiarity with agile development practices and modern product discovery techniques
• Passion - we are a close-knit team who loves building cool products
• Humility - we are believers in making decisions together and learning from one another
• Humor - we don't take ourselves too seriously
• Adaptation - we open-mindedly address new challenges
• ideally in a technology-driven business
• logistics, gig-marketplace, or operations-heavy environments are a plus