IT Business Operations Analyst Senior

Aurora Health Care is hiring a Senior IT Business Operations Analyst to manage IT contracts, supplier relationships, licensing, and spend. The role supports IT budgeting and procurement, negotiates agreements, monitors vendor performance and compliance, and provides guidance to project managers and team members.

Responsibilities:

• Leads and/or supports the coordination, recommendations, modifications of complex contracts with the Business requestor, Finance and relevant Technology Services Personnel to development the contractual business terms (licensing, pricing, duration, deliverables, SLAs, etc.) from initial concept through to execution
• Negotiates with suppliers, researches, recommends, reviews, and completes business terms and conditions, and works with the Commercial Transactions Group to complete agreement or independently if the contract qualifies as an exception
• Provides input and maintains a licensing reporting system, and reviews and audits information to ensure proper licensing is maintained
• Guide the sub-process in developing the IT Department Budget with information gathering (contracts, invoices, etc.) and recording the requests and data gathered. Assist in identifying budget needs, validates purchasing requests, identify potential savings opportunities, variance analysis to IT spend to keep alignment with HIT Budget. Ensure contractual Service Level Agreements (SLAs) are adhered to. Maintenance and tracking of all contract issues from initiation to resolution with proper documentation to resolve vendor issues
• Researches, recommends, and collaborates with managers and suppliers to analyze performance metrics to support changes to agreements
• Provides documentation and interpretation of contractual rights and obligations internally and externally and ensures that due diligence is practiced in complying with the stated terms, conditions, and license entitlements
• Conduct monthly and quarterly business reviews with strategic vendors, measure performance, and establish plans for continuous improvement. Provide input to evaluation, selection, and contract negotiations for acquisitions
• Prepare and manage annual category, subcategory and IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process. Improve IT spend management by evaluating spend to determine if IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors
• Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes, work with accounts payable team to assist in invoice reconciliation issues. Coordinate and process IT equipment and supply orders and deliveries with designated vendors. Submit IT equipment and supply requirements through contracts work flow as applicable
• Oversees and leads RFI, RFPs, and communications for identified product/service opportunities. Participate in periodic status update meetings with IT Owners and Business users regarding contract negotiations
• Acts as a resource for the project managers to ensure that project related standards are being utilized. Acts as a business resource by providing direction for various product processes (i.e. research, return merchandise authorization (RMAs), warranties, equipment quote assistance). Provides coaching and guidance to new and associate level team members

Requirements:

• Bachelor's Degree (or equivalent knowledge) in Computer Science, or Information Technology or Business or related
• Typically requires 5 years or more of experience in a Computer Science, Information Technology or Business Administration related field, including computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems, advanced sourcing and contract negotiation experience with major software, hardware, and hosted IT solution providers, and previous experience supporting IT systems on how they function
• No Sponsorship or transfer of visa for this position now or in the future
• Advanced understanding of IT software licensing from multiple manufacturers and vendors
• Advanced understanding software asset management
• Working knowledge of hardware asset management
• Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization
• Ability to handle sensitive issues, confidential agreements, keen political acumen, and an understanding of the political environment to know when to seek management assistance
• Strong attention to detail
• Procurement and technology business knowledge including robust understanding of contract terms and contract execution
• Demonstrated ability to manage and follow-through on multiple projects/contracts simultaneously through process management skills
• Ability to work with analysis tools such as Excel and ERP financials to analyze and present data
• Knowledge of using a ticketing system to manage workload and update end users
• Highly self-directed and innovative
• Analytical understanding of the language and structure of technology contracts
• Critically think and recommend necessary changes (redlines) to IT agreements with little or no direction to ensure the best outcomes with pricing, terms, SLAs, audits, etc
• Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner
• Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve